Customer Service Specialist - German speaking (INSJ20491) Haarlemmermeer , Nederland
What will be your responsebilities?
Being the first contact point, you will mainly be helping international customers with questions or complains. Your communicative skills will be tested in different situations but remember, the customer is always right and don't forget to listen to there needs as well.
Further:
- Helping customers by phone and e-mail in different levels of communication
- Being the best example for a positive experience and feedback
- Being responsible for ordermanagement
- Report and communicate weekly ongoing issues and needs to assigned sales representative
- Take a pro-active approach towards customers with fixed contact moments during the week
- Thinking in a creative way about improving the customer service