Telecommunications Provisioning Executive (BBBH579) London, England
| Salary: | GBP26000 - GBP28000 per annum + plus 10% company bonus |
Telecommunications Provisioning Executive – Hemel Hempstead
Significant training and progression opportunities on offer within a rapidly expanding and well-established business
An exciting opportunity for a Provisioning Executive has arisen with a market leading Telecommunication provider in Hemel Hempstead. This position has a key focus on ensuring provisioning stages are followed during product delivery to their clients; whilst maintaining their exceptional level of customer care and service.
Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth. The role will allow you to genuinely progress within a rapidly growing business.
As the Provisioning Executive you’ll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA’s or as required by your line manager.
Further responsibilities:
- Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
- Adhere to our client’s quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our client’s product SLAs
Experience required:
- Previous experience working within a data services or provisioning role
- Exceptional communication skills; both written and oral
- A customer service focussed attitude
- Analytical and practical problem-solving skills
Paying up to £28,000 plus 10% company bonus and numerous benefits (including discounted gym membership, company breakeast, health/dental care etc.).