A boutique NY firm is seeking a case management system administrator for their downtown office.

Key Responsibilities

• Administer Salesforce/ Litify system, including users, licenses, roles, profiles, and permissions

• Support onboarding/offboarding and resolve escalated user support issues

• Configure Flows, Process Builder, workflows, custom objects, page layouts, record types, reports, and dashboards

• Gather business requirements and translate them into scalable technical solutions

• Create and maintain system documentation and training materials

• Support third party Salesforce integrations 

• Maintain data integrity and perform proactive system maintenance 

• Undertake projects as assigned by firm’s admins to clean data and standardize coding

Qualifications

• Hands-on experience as a Salesforce Administrator (within a law firm, this is a must)

• Litify experience strongly preferred

• Strong understanding of automation, reporting, and Salesforce best practices

• Ability to work cross functionally and communicate technical concepts clearly