Our client, a healthcare organization located in Manhattan is looking for a Temporary Guest Services Liaison/Staff Assistant to join their team. This position will serve from May 2026 - September 2026 and will operate on an in-office schedule between the hours of 12pm – 8pm, Monday–Friday with occasional weekend rotations. Compensation is $22/hour.

Responsibilities:

• Provide current patient location information to visitors, staff, and telephone inquiries
• Greet visitors and patients and direct them to appropriate areas of the Center
• Monitor elevators and lobby areas and explain visitation policies
• Respond to and triage all calls and walk-in requests to the Patient Representative Department
• Identify urgent calls and hand-deliver messages or use the paging system as appropriate
• Track uncollected or duplicate messages and page Patient Representatives when necessary
• Determine the nature of requests by asking appropriate questions of callers and visitors
• Locate patients through systems and coordination with other staff members
• Transfer calls to patients and provide callers with direct contact numbers
• Maintain strict confidentiality regarding blocked patient information
• Notify appropriate departments of patient location or room changes
• Direct waiting family members and visitors to conference rooms when needed
• Provide clear directions and information regarding departments, services, and staff
• Inform visitors of relevant policies, procedures, and visitation guidelines
• Assist visitors with local accommodations such as hotels, restaurants, and parking
• Provide clerical and administrative support to the Director of Patient Relations

Qualifications:

• High school diploma or GED required
• 2+ years of relevant experience
• Intermediate verbal communication skills
• Intermediate interpersonal skills
• Basic computer skills