Our client, a leading property developer, owner & operator headquartered in NYC, is looking for a temp to perm Tenant Services Coordinator. This role starts asap (as soon as we find the right person) with an estimated 3-month temp trial period. This position is located in their Gramercy office, but this person will spend 25% percent of their time travelling to their Times Square and Chelsea locations. This role is fully onsite Monday-Friday, 8:30am-5:30pm with a 30-minute lunch break and limited OT as needed. This role pays 70K on an annual base salary (hourly pay rate while temping in-line) + benefits once perm.

Key Responsibilities:

• Cultivate and maintain cordial, service-oriented relationships with tenants and is visible and accessible to them.
• Act as the primary day to day contact for tenants, across three properties:
• Handle tenant requests and concerns promptly and personally whenever possible.
• Take ownership of issues until resolved to the satisfaction of the tenant.
• Perform regular tenant check-ins for quality assurance and high-quality hospitality.
• Manage building work order system and ensure all tenant requests are being dispatched, resolved, closed and billed back accordingly.

• Provide information to new tenants on building policies and procedures, building systems, lease obligations and general building information.
• Act as primary contact with tenants for building communications, including: holidays, building maintenance work, access requests, fire/life safety requirements etc.
• Support the property leasing efforts in conjunction with the leasing team, scheduling tours and ensuring vacant space is show-ready.
• Maintain building calendars and administer daily access list to security teams.
• Plan, manage and attend tenant appreciation events at properties.
• Familiarity with tenant and visitor management systems, including tenant/guest access procedures.
• Verify tenant and vendor certificates of insurance, ensuring they are current and meet all requirements.
• Work seamlessly with other members of the property management team, including Senior Property
• Manager, Assistant Property Manager and Financial Manager to ensure the achievement of CXP’s goals for the property.
• Weekly visits to three properties located within Manhattan.
• Serve as primary liason between tenants, engineering, security, janitorial vendor etc.

Competencies:

• Ability to multi-task and work well in a team.
• Must be proficient in Microsoft Office.
• Must have excellent verbal and written communication skills.
• Must be a self-starter, self-disciplined, and highly organized.
• Strong interpersonal skills and collaborate with internal and external contacts.

Qualifications:

• Associate’s degree or equivalent work experience.
• 2-3 years of related work experience in a similar role.
• Strong computer skills, particularly Microsoft Office Excel.
• Applicants must be authorized to work for any employer in the US.