Our client, a luxury residential property management firm located in Midtown, Manhattan, is looking for a Temporary to Permanent Office Services Clerk to join their team. This position will be full on-site Monday thru Friday between 8:30 AM – 5:30 PM, with flexibility for overtime as needed. Salary is up to $56K when permanent with hourly rate in line while temping.

Responsibilities:

Mail/packages/pouches

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
• Package and process outgoing overnight/express items, i.e. Federal Express, UPS, DHL etc., to meet deadlines. Log and deliver incoming overnight packages within established time frames
• Conduct daily messenger run to our other NYC properties. Prepare outgoing inter-office deliveries and deliver, while also picking up mail/packages from our satellite offices to return to our office.
• Coordinate special delivery of “by hand” messenger items – to be delivered personally or when needed to contract messenger service to deliver. Monitor process until item is delivered and communicate confirmation to sender.
• Log outgoing and incoming items as required and review for accuracy/completeness

Customer Service/Concierge

• Ensures customer satisfaction through understanding of expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
• Must be able to interact with and support the administrative staff with banking errands, deliveries/pickups and other errands for principals
• Reply to written, telephone and personal correspondence
• Escort and assist regular maintenance technicians such as plant care, HVAC, shredding console service, pest control, etc.
• Interact with building personnel to assist with facilities requests and escort outside maintenance vendors; build professional relationships with all building staff
• Maintain an organized office space

Supplies/Administration

• Organize and distribute supplies to supply areas or to employees as requested.
• Verify, log and organize supply orders upon delivery.
• Monitor inventory of copy supplies, stock paper and toner and keep supply areas neat
• May provide minor maintenance of photocopy machines such as solving paper jams, placing service calls and routine cleanings
• Perform daily conference room checks to ensure rooms are clean and ready to use. Reset furniture, remove catering items, stock with fresh water, pads and pens.
• Set up and maintain kitchen areas, including daily restocking of pantry supplies, paper goods, snacks and beverages as needed.
• May provide minor maintenance of office coffee machines such as cleaning units, emptying containers, adding water.
• May complete assembly/installation of minor furniture such as standing desks, shelving, carts etc.
• Move boxes, supplies or furniture
• Replace light bulbs/ballasts
• Clean up spills or messes; spot clean carpets as necessary
• Document scanning and shredding
• May provide backup reception coverage such as answering telephones, taking messages and greeting visitors
• Additional duties as assigned

Qualifications:

• High school diploma or equivalent work experience (some college preferred).
• 2+ years of experience in a mailroom or professional office environment.
• General proficiency in computer skills and experience in package scanning technology preferred
• Must be able to operate a postage machine, weight scale and have general postal knowledge
• Knowledge of express shipping carriers and procedures, including online Federal Express ShipManager
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines
• Must be able to learn new tasks through training or experiences, especially new features or equipment instructions for office automation/shipping equipment/copiers etc.