Operations Planning & Dispatch Division Manager (JO016083) Abu Dhabi, United Arab Emirates
Industry: Power Generation
City/Country: Abu Dhabi, United Arab Emirates (UAE)
Title: Operations Planning & Dispatch Division Manager
Reporting: O&M Planning & Control Centre Director
Contract: Direct Hire
Our reputed Client a Utility Sector is urgently looking for a “Operations Planning & Dispatch Division Manager” in Abu Dhabi UAE.
Accountabilities:
Growth & Sustainability related:
- Lead and manage employees in the Division in performing their delegated tasks
- Lead and align the cascade of directorate’s goals into divisional goals, objectives and programs
- Contribute to the development of overall Directorate and also develop Division’s operating expenses budgets including the manpower budget
- Lead the preparation of reports on the overall performance of the Division
- Lead the review of all periodic reports prepared by the Division to ensure that they are prepared in a timely manner
- Lead and quality assure all services and work products delivered by the Division
- Ensure that the performance of various tasks and the conduct of the staff in the Division are in accordance with the policies and procedures
- Lead continuous improvement by introducing innovation and excellence in business processes aligned to leading practices and COMPANY innovation and excellence frameworks
Customer related:
- Lead all customer facing transactions in line with COMPANY customer strategy resulting in higher satisfaction and timely delivery of services
- Ensure that customer needs, problems and requests are recorded and addressed in a timely manner
- Ensure the delivery of a world-class customer experience
- Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed
Operational Excellence related:
- Lead the review of daily demand requirements for water and electricity to ensure adequate supply to meet the requirements of all the regions of Abu Dhabi
- Ensure that the variances between demand and supply based on operational capacity are addressed by planning contingency supply accordingly
- Ensure that field operations staff are available to operate in the parts of the network which cannot be controlled through the control centre
- Lead the operation of networks through the control centre to ensure that electricity / water supply meets operational plans
- Manage protection, health and safety of operations and maintenance field staff during network activities through dispatching the relevant resources to de-energize assets as required
- Lead the management and dispatch of operations & maintenance resources including heavy equipment, vehicles and related resources
- Lead the provision of patrolling services to ensure that any public / third damage to COMPANY’s distribution network (including water and electricity networks) is reported, investigated and rectified physically and financially through issuing penalties (as applicable)
- Lead the management of insurance claims for cases of damage / theft in any part of COMPANY’s distribution network
- Lead minor connection works as assigned by Project Management Division
Performance Driven Organization related:
- Ensure that the performance of various tasks and the conduct of the staff in the Division are in accordance with the policies and procedures
- Promote cross functional collaboration across COMPANY business units
- Ensure availability of required resources to carry out all the tasks related to the Division
- Communicate COMPANY, directorate and division level strategic objectives to ensure team is aware and understands them
- Promote COMPANYs corporate culture and values through personal actions and coaching
- Ensure timely completion of people performance management activities in the Division
- Review (as a second / third level reviewer) and discuss with the appraiser, areas of concern, if any, and approve periodic performance appraisals of Divisional employees
- Perform periodic performance appraisals for all direct reports
- Lead the identification and recruitment of the required external experts, advisors, consultants, etc. needed to support Divisional goals, functions and activities
- Lead the identification of the required skills and knowledge and nominate staff to attend appropriate training programs (in coordination with Talent Management department)
- Lead the identification of technology needs to ensure that divisional processes are performed efficiently and cost effectively (in coordination with the IT department)
Relevant Experience Required
- Minimum of Bachelor’s degree in Engineering (Electrical or Mechanical) or equivalent
- Minimum of 10 years in an Electricity & Water / Utilities Sector.