Technical Support Engineer

Portland, Oregon

Full Time
Portland, OR 97201

Experis is partnered with a pioneer in data security and analytics in their search for Technical Support Engineers to join their team.

***These opportunities are remote to start but will require 100% onsite work once COVID restrictions are lifted***

Ideal candidates will have experience as Systems Administrators with in-depth knowledge within a Windows server environment.

REQUIRED SKILLS:

SW Product Support
5+ Years experience as System administrator / Technical support (2nd / 3rd tier)
Experience with SQL or PowerShell (querying, scripting)
Proven exceptional customer communication skills, working with partners and customers
Strong oral, written communication skills to resolve complex network and server related issues into actionable concepts for customers to understand
Maintain a professional image and demonstrates a willingness to contribute at all levels
Strong organizational skills, detail orientation and the ability to multi-task, meet deadlines, and prioritize work
Possess ability to work through issues and bring projects to completion; perform complex research, analysis, and troubleshooting; and resolve critical problems over sustained time durations in a logical manner
Willingness to go the extra mile to get the job done within SLAs and customer commitments
Demonstrable understanding of network connectivity
Demonstrable understanding of Active Directory, Windows Servers, and Services
Experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls
Experience with Relational Databases (T-SQL, Oracle, MySQL, DB2)
Experience in software or application architecture and/or consulting

NICE TO HAVE:

Experience with storage devices (NetApp, EMC, Isilon)
Experience with Microsoft on Prem and Cloud offerings (SharePoint, Exchange, OneDrive)
Bachelors Degree (B.A.) in Computer Science or Information Technology
Network+, Security+, MCSE, MCP

SUMMARY
Our client is a global leader in data security and providing sophisticated software solutions for securing enterprise data assets.
Their product offerings are constantly growing education is part of daily life.
This position involves researching, replicating and resolving technical issues using ingenuity, intuition, insight and intensity.
The successful candidate will be instrumental in guiding their clients customers on how to best leverage their suite of products. You will be part of a team of engineers who pride themselves on providing world class technical customer support.
You will interact with Security Admins, Sys Admins, Network Admins, Storage Admins, CISOs, Exchange Admins and business owners.

ABLE TO LEARN: the onboarding process take upwards of 6 months and involves classroom, online, lab and self-study training.
TEAM PLAYER: everyone in support has started at the same point, so collaboration is key
EMPATHETIC: youve been the person on the other end of the phone\remote session. Be the support person you always wish you had.
CURIOUS: it is not just fixing the problem in front of you. We are obsessed with the question of Why solve the problem, not just the symptom.
RESPONSIBLE: you take ownership of your successes and failures; you hold yourself to a high degree of accountability.
HUMBLE: you accept that you do not know everything and approach everything with the student mindset.