Senior Administrator (J2286) Leeds, England
| Salary: | GBP28200 - GBP28300 per annum + Flexiblity of working from home |
Senior Administrator
Salary: £28,200+
6 Months Fixed term contract
Location: Outskirts of Leeds with the possibility to work from home
To be considered for this role you must have management experience along with a proven customer service/administration experience gained working in Social Housing
My client a busy housing association based on the outskirts of Leeds is seeking a Senior Administrator to join their team, the core role is to provide administrative support to the Customer Services Management Team. The role will involve collating key performance information for the Department and undertaking administrative tasks that are required for monitoring the performance of the team and the delivery of quality housing management services.
The role will also include managing Housing Assistant posts within the Department as well as assisting with departmental projects under the supervision of operational managers.
Duties
• Liaises effectively with managers to understand performance reporting requirements
• Develops and maintains a methodical approach to producing regular, timely and accurate required performance information
• Liaises effectively with colleagues to set deadlines for providing relevant data
• Produces reports to agreed formats and timescales
• Updates scorecards and other performance reports to agreed formats and deadlines
• Carries out basic analysis of data as requested
• Identifies performance variances and highlights these to relevant managers
• Produces reports on call handling service levels and other aspects of customer service quality
• Coordinates cover for customer service duty rotas, liaising with the relevant Manager and the wider team to ensure that an appropriate service level is maintained across the team
• Maintains accurate records of staff members’ duty time and identifies significant variances
• Assists managers in monitoring the quality of the Association’s call handling using standard quality monitoring frameworks
• Sets up and completes tracker for New Tenancy audits for each operational area
• Conducts monthly New Tenancy Audits for all tenancy commencements, highlighting errors and gaps in data to Neighbourhood Officers and monitoring the correction of such errors/gaps
• Monitor completion of lettings and termination surveys on monthly basis using google surveys
• Manage timetable for review of operational policies and procedures reporting any variances to the Customer Services Management Team
• Assist leads on policy and procedure reviews with engaging other Customer Service staff to participate in reviews
• Provides a responsive and flexible service to colleagues in running ad-hoc data queries and reports from the Association’s housing management, contact management and other systems
• Performs data entry tasks as required to a high degree of accuracy
• Takes responsibility for delegated tasks in respect of data maintenance and cleansing, ensuring the accuracy of data stored by the Association
• Circulate data validation reports to Neighbourhood Officers/Housing Assistants and monitor correction of data entries
• Undertake quality checks for New Tenancy Agreement project before agreements are scanned and destroyed
• Carries out general administrative duties as directed
• Assist with gathering departmental feedback on IT issues and provide in format suitable for presentation at regular IT Support meetings or Prompt payment and resolution of invoices including council tax, third party charges, water, gas and electrics to ensure a consistent approach to making payments
• Cover duty rota shifts for absent CSMT members as required
• Assist Customer Services Management Team members with project work as required
• Documented team meetings held on at least a monthly basis
Salary: £28,200+
6 Months Fixed term contract
Location: Outskirts of Leeds with the possibility to work from home
To be considered for this role you must have management experience along with a proven customer service/administration experience gained working in Social Housing
My client a busy housing association based on the outskirts of Leeds is seeking a Senior Administrator to join their team, the core role is to provide administrative support to the Customer Services Management Team. The role will involve collating key performance information for the Department and undertaking administrative tasks that are required for monitoring the performance of the team and the delivery of quality housing management services.
The role will also include managing Housing Assistant posts within the Department as well as assisting with departmental projects under the supervision of operational managers.
Duties
• Liaises effectively with managers to understand performance reporting requirements
• Develops and maintains a methodical approach to producing regular, timely and accurate required performance information
• Liaises effectively with colleagues to set deadlines for providing relevant data
• Produces reports to agreed formats and timescales
• Updates scorecards and other performance reports to agreed formats and deadlines
• Carries out basic analysis of data as requested
• Identifies performance variances and highlights these to relevant managers
• Produces reports on call handling service levels and other aspects of customer service quality
• Coordinates cover for customer service duty rotas, liaising with the relevant Manager and the wider team to ensure that an appropriate service level is maintained across the team
• Maintains accurate records of staff members’ duty time and identifies significant variances
• Assists managers in monitoring the quality of the Association’s call handling using standard quality monitoring frameworks
• Sets up and completes tracker for New Tenancy audits for each operational area
• Conducts monthly New Tenancy Audits for all tenancy commencements, highlighting errors and gaps in data to Neighbourhood Officers and monitoring the correction of such errors/gaps
• Monitor completion of lettings and termination surveys on monthly basis using google surveys
• Manage timetable for review of operational policies and procedures reporting any variances to the Customer Services Management Team
• Assist leads on policy and procedure reviews with engaging other Customer Service staff to participate in reviews
• Provides a responsive and flexible service to colleagues in running ad-hoc data queries and reports from the Association’s housing management, contact management and other systems
• Performs data entry tasks as required to a high degree of accuracy
• Takes responsibility for delegated tasks in respect of data maintenance and cleansing, ensuring the accuracy of data stored by the Association
• Circulate data validation reports to Neighbourhood Officers/Housing Assistants and monitor correction of data entries
• Undertake quality checks for New Tenancy Agreement project before agreements are scanned and destroyed
• Carries out general administrative duties as directed
• Assist with gathering departmental feedback on IT issues and provide in format suitable for presentation at regular IT Support meetings or Prompt payment and resolution of invoices including council tax, third party charges, water, gas and electrics to ensure a consistent approach to making payments
• Cover duty rota shifts for absent CSMT members as required
• Assist Customer Services Management Team members with project work as required
• Documented team meetings held on at least a monthly basis