This position is no longer open for applications

SaaS Application Support Analyst–rapid career progression route

SaaS Application Support Analyst–rapid career progression route (BBBH628) London, England

Salary: GBP35000 - GBP35000 per annum + 38 days holiday, private health etc

SaaS Application Support Analyst – global, rapidly expanding SaaS company

Exciting opportunity to join a rapidly expanding global market SaaS leader, providing cloud-based collaboration and work-flow management software to international blue-chip professional services organisations.


Your responsibilities will include:

  • Providing an exceptional level of service, building relationships and championing customer experience at every opportunity
  • Providing technical and functional support to both client-side in-house technical teams and end-users directly, at 2nd line level and above
  • Documenting issues, updating ITSM software, maintaining knowledge base etc
  • Owning issues through to resolution, acting as the primary customer interface.
  • Communicate! Upholding informative, timely communication as a part of your customer service excellence
  • Troubleshoot issues, configuration problems etc to identify problems and provide solutions and/or escalate
  • Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams
  • Support new customer on-boarding, assisting with configuration processes



To be considered for this position you will need:

  • Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
  • A strong aptitude for learning new technology and concepts
  • Previous, demonstrable experience of supporting software applications, either internally or with a software vendor
  • Experience of supporting cloud, web browser-based software, with an understanding of browser, plug-in and computer settings that can affect web applications
  • Strong troubleshooting skills
  • Experience of using helpdesk / service desk ticketing systems
  • Technical SQL skills advantageous – preparing and running queries
  • Knowledge of web application languages; JavaScript and HTML advantageous


This is an amazing company to work for! Fantastic company culture; “Beer Fridays”, free fruit and stocked drinks fridge. Loads of social events and generally a great buzz about the office.


A huge amount of career progression opportunity. Joining a highly successful, rapidly expanding SaaS business with significant financial backing.

Paying up to £35,000 + industry leading benefits including;

  • 25 days holiday + option to buy up to 5 more days
  • Private health insurance, private dental insurance and life assurance
  • Competitive pension
  • Season ticket loans and more.



Central London location. Lovely office!

;