Duties:-

• Ensuring new building connections and end-user customers are onboarded on the CRM in a timely manner.
• Co-ordinate onboarding of new sites and customers with our service partners and clients.
• Managing and ensuring that Heat Supply agreements are completed and uploaded on the CRM.
• Validation and collation of monthly customer reporting against service level agreements (SLAs) including customer contact, compliance and accounts.
• Supporting on drafting and issuing customer communications including; maintenance and outage communications, customer onboarding communications and complaints resolution communications.
• Supporting training to outsourced customer care team.
• Supporting implementation of service improvements as identified by customer experience colleagues
• Compilation of customer service data for Heat Trust and Ofgem reporting.
• Engaging with stakeholders both internally and externally.
• Planning and attending customer engagement events alongside the customer experience team.

Skills required:-

We are looking for an engaged and motivated individual who takes the initiative, can manage their own workload, and prioritise tasks accordingly. You will be proactive in your approach and will enjoy taking ownership of your role and able to engage quickly with people and build relationships. You will enjoy interacting and engaging with others
As this is a fast-paced and entrepreneurial team you will be comfortable working both in this kind of dynamic environment but also able to function in a large business with established processes and governance.  

You must have:-
• 2-3 years-experience working within a consumer services sector (utilities, communications, banking).

You will also have:-
• Knowledge of a consumer services sector (utilities, communications, banking) and consumer protection regulation.
• Knowledge of metering & billing platforms.
• It would be desirable to have working knowledge of the district heating sector.
• Considerable working knowledge of customer relationship management (CRM) tools and high comfort level with digital technology
• Excellent verbal and written communication skills.
• Excellent organisational skills and ability to prioritise and manage conflicting deadlines to ensure priorities are delivered
• You must have strong Excel skills as the role will involve interrogating data.
• Empathy and a customer centric approach to service delivery.
• Approachable, helpful, and friendly personality that brings positivity to the work environment 
• Ability to manage multiple tasks in a fast-paced environment.
• Fast learner with great attention to detail and high level of accuracy.

For more information on this excellent opportunity with our market leading renewable energy client, please contact the recruitment team on 0207 7479774 or apply online & we will get back to you.