IT Change Management Manager – Reading

Join our clients newly formed defence organisation bringing together international expertise to help shape the future of global defence. This is a rare opportunity to influence ways of working from the outset, build robust foundations, and make a lasting impact on a truly global mission—where trust, collaboration and high standards sit at the core of everything they do.

The role

As IT Change Management Manager, you’ll own the end-to-end change management process across the IT environment—ensuring changes are planned, assessed, authorised, scheduled, implemented and reviewed in a controlled way that protects service availability and quality.

Key responsibilities

· Lead and govern the full IT change management lifecycle, ensuring compliance with established policies and controls

· Perform risk and impact assessments for proposed changes across services, infrastructure and business operations

· Organise and chair Change Advisory Board (CAB) meetings with Digital/Information and wider business stakeholders

· Coordinate change schedules and ensure clear, timely stakeholder communications

· Run post-implementation reviews, capturing lessons learned and preventing repeat issues

· Define, track and report change KPIs (e.g., success rate, failed/emergency changes, change-related incidents)

· Drive continuous improvement, optimising change efficiency and reducing service disruption

· Partner with service owners, operations teams and external suppliers to align change activity with priorities

What you’ll bring

Essential

· Degree-level education (Bachelor’s in IT/Computer Science preferred)

· 5+ years’ experience in IT service delivery and performance management

· Strong experience setting and managing SLAs/KPIs

· Solid ITIL-based service operations experience

· Ability to manage multiple priorities and respond quickly to operational challenges

· Strong data/MI capability (data analytics)

· Excellent written and verbal communication

· High integrity when handling confidential information

Desirable

· ITSM certification (e.g., ITIL v3/v4)

· PMP (or similar) preferred

· Knowledge of monitoring tools/technologies

· Strong understanding of ITSM platforms (e.g., ServiceNow)

· Good grasp of IT architecture fundamentals (servers, networks, key components)

· Strong Microsoft Office skills (Excel, PowerPoint, Word)

This is a contract position with an immediate start, running through to the end of the year. It is inside of scope & due to the nature of the work, we can only accept candidates who have sole UK nationality & have current SC clearance

Apply now to play a pivotal role in protecting service stability while enabling controlled, high-quality change in a growing, mission-led environment.