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Technical Pre-Sales Specialist - Microsoft Business Applications (Dublin/Belfast/UK)

Technical Pre-Sales Specialist - Microsoft Business Applications (Dublin/Belfast/UK) (BBBH2141) Dublin, Republic of Ireland

Technical Pre-Sales Specialist - Microsoft Business Applications

This is a hybrid role, based remotely and onsite in either our Dublin/Belfast or UK office.

Ergo is a leading technology solutions provider specializing in Microsoft Business Applications, including Dynamics 365 and Power Platform. We are seeking a highly skilled and certified Technical Pre-Sales Specialist to join our dynamic team. The successful candidate will play a crucial role in translating business challenges into innovative technical solutions, working collaboratively with our sales and technical teams to deliver optimal solutions to our clients.

 

Key Role Responsibilities

Technical Expertise

  • Possess in-depth knowledge and certifications in Microsoft Business Applications, particularly Dynamics 365 (Sales, Marketing, Customer Service, Field Service) and the Power Platform.
  • Stay updated on the latest product releases and industry trends.

Pre-Sales Support

  • Collaborate with the sales team and client to understand client requirements and objectives.
  • Translate business challenges into comprehensive technical solutions leveraging Microsoft Business Applications.
  • Develop and present customized product demonstrations and presentations to potential clients.

Solution Design and Proposal Development

  • Work closely with the technical team to design tailored solutions that address client needs and align with our capabilities.
  • Develop proof-of-concept (PoC) and prototype solutions to showcase functionality and feasibility.
  • Assist in the preparation of high-quality proposals, technical documentation, and responses to tender documents.
  • Ensure that proposals are technically sound, aligned with client requirements, and compliant with industry standards.

Client Engagement

  • Build and maintain strong relationships with clients through effective communication and needs assessment.
  • Conduct client workshops and consultations to gather requirements and provide technical insights.
  • Commercial Awareness
  • Understand the competitive landscape and market dynamics related to Microsoft Business Applications.
  • Assist in pricing strategies and cost estimations for proposed solutions.

Team Collaboration

  • Collaborate with cross-functional teams, including sales, marketing, and technical experts, to ensure a unified approach to client solutions.
  • Provide technical guidance and mentoring to team members when necessary.

Continuous Improvement

  • Proactively identify opportunities for process improvements and enhancements in the pre-sales process.
  • Share feedback and insights with product development teams to contribute to product improvement.

 

Education, Qualifications & Skills

  • Bachelor's degree in a related field (e.g., Computer Science, Information Technology).
  • Relevant certifications in Microsoft Business Applications, such as Dynamics 365 and Power Platform.
  • Proven experience in a technical pre-sales role within the Microsoft ecosystem.
  • Strong ability to understand and translate complex technical concepts into simple, business-focused language.
  • Excellent communication, presentation, and interpersonal skills.
  • Commercially aware with the ability to contribute to pricing and proposal strategies.
  • Proficiency in responding to tender documents and RFPs.
  • Self-motivated, detail-oriented, and capable of working independently.
  • Strong problem-solving and analytical skills.
  • Ability to adapt to changing technology landscapes and business requirements.
  • Team player with a collaborative mindset.
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