Helpdesk Analyst (130108A) Dublin West, Republic of Ireland
| Salary: | EUR45000 - EUR45000 per annum |
Level 2 Helpdesk Support – Dublin - €45K
About the Role
Market leading provider of Motorway and fuel services urgently requires a Service Desk Analyst to join the IT Service Delivery team at the company HQ in Dublin West.
Reporting to the IT Service Delivery Manager, the ideal candidate with have a high level of Customer Service experience (Level 1 & 2 Support), preferably be Microsoft Certified and have a minimum of 3 years specialising in supporting O365, Windows, Desktop and Infrastructure.
This is a permanent role and offers prospective candidates the chance to join an organisation with a large (And continuously growing!) IT Department that will offer plenty of scope for further career development.
Responsibilities of Role
• 1st and 2nd Line IT Support (Helpdesk and Deskside)
• User Administration for Active Directory, Exchange and Windows based Applications
• Provide high quality Service Support and Customer Service to the Business, via Deskside Support, MS Teams, Email and Telephone
• Provide solutions / work arounds to incidents and problems
• Work collaboratively across the Group IT team to share best practice
Essential Candidate Requirements
• BSc in Computer Science/Computer Engineering or appropriate equivalent
• Microsoft Technical Certification
• Demonstrable experience of Service Desk support in a Service Delivery Team
• Prior experience working in a retail environment would be beneficial
• Active Directory User and Computer Administration
• Windows Administration
• Exchange Mailbox Administration – Office 365
• General Network administration and troubleshooting, TCP/IP, WAN / LAN / Wi-Fi
• Experience of ServiceNow ITSM a distinct advantage
• Symantec Endpoint Management experience is desirable
• Strong incident management skills with the ability to investigate trends, ability to apply a structured approach to finding resolution
• Strong customer service skills
• Capable of communicating a technical message to non-technical users in a clear, simple and diplomatic manner
• Highly adaptable with a strong work ethic and experience delivering to deadlines.
• Capable of independently managing workload and balancing priorities.
• Strong planning and organisational skills and attentive to detail.
• A positive attitude with a solution focused approach to challenges that arise.
• Is resilient and calm under pressure.
PLEASE NOTE - All applicants must have immediate availability to work in the EU as our client cannot provide any kind of Visa or Work Permit sponsorship at present.
To Apply:
For more information on this role, please contact Níall on +353 1 8690258 or +353 87 384 5327 or send current CV along with brief cover letter through this site