ERP System Support Specialist – Dublin West (127514) Dublin West, Republic of Ireland
Salary: | EUR42000 - EUR46000 per annum |
Business Applications Support Engineer
Ref. 127514
Irish owned International construction & engineering company with substantial operations in Ireland, the UK Europe and The Middle East is now looking for a Business Applications Support Engineer to assist with the ongoing development and expansion of existing IT Infrastructure.
Working with the Company’s Level 3 IT Support Manager, the Business Applications Support Engineer will assist with the development and ongoing maintenance of the Group’s repository of software applications through best practices. They will play a vital role in the support of new and existing initiatives across all ERP systems and Business Applications.
This company is a long-established Market leader that offers excellent working conditions to it’s employees, including health insurance, pension and superb opportunities for career progression.
Responsibilities of Role
- Provide third level technical support on all applications within the group
- Analyse and co-ordinate incidents and problems for end-users.
- Liaise with Level 3 Support Team and 3rd party Application providers to ensure speedy resolution of all support issues
- Provide regular reports to relevant stakeholders on status of application Issues and proposed technical Solutions
- Communicate with all colleagues, end users and stakeholders in a clear and professional manner
- Escalate issues to the IT Applications Lead as/when required
- Maintain a keen understanding of Industry best practice and current applications technologies and related infrastructure to assist with setting of business expectations.
- Support the implementation of specific and defined changes / initiatives as agreed with Group IT Lev 3 Support Manager (e.g. Upgrades)
- Support functional acceptance tests and train end users on the changes / amendments
Essential Candidate Requirements
- Third Level Degree (Or Appropriate Equivalent) in IT, Computer Science or relevant related area
- Previous Application Support Experience - At least 1-2 years working specifically in Business Application Support
- SharePoint On Premise or Online
- Native level written and Spoken English
- Ability to work in EU without need for Visa or CSP – Sponsorship not available for this role
Highly desirable
While not essential, experience with the following would be very advantageous:
- Coins Support Experience (Essential),
- Navision Support Experience – Particularly NAV 2007 & 2009
PLEASE NOTE – As this role is ineligible for Critical Skills Permit/VISA sponsorship, our client can only accept applications from candidates who are EU or EEA citizens or who currently hold a Stamp 1G/Stamp 4 Irish Visa
To Apply:
For more information on this role, please contact Níall on +353 1 8690258 or +353 87 384 5327.
To apply directly, please send current CV along with brief cover letter