Desktop Support Engineer – Geelong/Melbourne (JAV-SYD_RG105536) Melbourne CBD, Melbourne, Australia
Desktop Support Engineer – Geelong/Melbourne
Do you want to be the person who exceeds your potential? If you have a desire to succeed and drive your own career, Ignite offers you the opportunity to make that happen.
We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas.
You’ll be doing great things for our clients and helping them achieve their business ambitions. We are currently
looking for a Level 2 Desktop Support Engineer to support the business in achieving its strategic objectives.
What we expect you to do
- Supervision of Desktop Support Level 1 & 2
- Break Fix issues in regards to cabling
- Working with client cabling installers
- Document the installation of standard software and operating systems for desktop rollouts
- Escalate unresolved problems to client nominated escalation points / support teams
- Installation and monitoring of antivirus solutions on PC and Laptops
- Installation of peripheral network attached assets (e.g. printers, scanners and switches)
- Patching operating systems
- Perform documentation and compliance procedures
- Perform file backup and restore operations on branch office servers in accordance with client instructions
- Provide 2nd level onsite support for standard software and operating systems to PC, Laptop and branch office servers
- Prepare and implement system and security patches
- Undertake IT induction training of new starters and training on Microsoft Products
- Implements operational support standards and procedures relating to change and performance management, and security.
- Acts as a liaison between the customer, suppliers, and other technical groups to resolve desktop/network/server problems.
- Create and maintain technical procedure documentation.
- Excellent Client Communication Skills