Benefits and FMLA Coordinator

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: The Benefits & FMLA Coordinator plays a vital role in administering employee benefits and managing leave programs, including FMLA, ADA, and other statutory or company-sponsored leaves. This position ensures compliance with federal and state regulations, supports employees through the leave process, and collaborates with HR, payroll, and third-party vendors to deliver an efficient and compliant benefits experience. The ideal candidate is detail-oriented, communicative, and knowledgeable in HRIS systems and benefits legislation.

SCHEDULE: Monday-Friday 8:30am-5pm, in-office Monday-Thursday, remote on Fridays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with the administration of all employee benefits programs, including health, dental, vision, life, accident, disability, and wellness benefits.
• Serve as the primary point of contact for employee inquiries related to FMLA and other leave programs, providing clear guidance on eligibility, documentation requirements, and timelines.
• Oversee the full life cycle of leave administration, including FMLA, personal leave, and other statutory or company-sponsored leaves.
• Coordinate with employees, managers, and third-party administrators to ensure streamlined leave and return-to-work processes, including communication of leave status and reintegration plans.
• Maintain accurate, confidential, and up-to-date leave and benefits records in HRIS, ensuring data integrity across all platforms.
• Respond promptly to employee inquiries related to benefits and FMLA via Zendesk tickets, emails, and phone calls, providing resolution and follow-up as needed.
• Prepare and submit government filings and reports, including EEOC, OSHA, ACA, and FMLA-related documentation.
• Assist with special projects as needed.
• Perform other duties as assigned by Benefits Manager.

QUALIFICATIONS & EXPERIENCE:

• Associate or bachelor’s degree in human resources or a related field preferred.
• 2+ years of experience in benefits administration and leave management, including FMLA.
• Strong attention to detail and commitment to maintaining confidentiality.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to maintain confidentiality.

ESS ADVANTAGES:

• Health insurance (medical, dental, vision, STD/LTD)
• PTO (personal, sick, vacation, Mental health day, Volunteer time off)
• 401(k)

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.

VISION REQUIREMENTS - Close vision (clear vision at 20 inches or less) to work on the computer.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.