Multi-lingual Service Desk Analysts – French / German / Italian (NP-ServiceDeskLangs) Chester, England
| Salary: | GBP22 - GBP26 per hour |
Multi-lingual Service Desk Analysts – French / German / Italian
My client based in Chester requires several Service Desk Analysts to join on 6 months contracts paying £26/hour. You must be able to work in the Chester based office 2-3 days a week. This is a multi-lingual role – you must be fluent in English and French, German or Italian.
Responsibilities:
• Responsible for handling the initial client contact at the Specialty Service Desk via telephone, email, chat or portal.
• Multi-Lingual effective and fluent communication in French/German/Italian and English
• Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
• Research and resolve more complex Field Sales application and business process issues.
• Analyse and identify trends in issue reporting and devising preventive solutions.
• Log and manage incidents and requests.
• Use trending data to generate and/or update knowledge database.
• Collaborate with business in application testing, upgrades and deployment.
• Multi-Lingual effective communication in German/French/Italian and English towards every potential client base and audience.
• Ad-hoc translations
Include but not limited to following requirements:
• Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies:
• PC desktop and laptop hardware configurations Windows Operating systems (Win7) Microsoft Products iOS Remote connectivity (VPN)
• Demonstrated ability to troubleshoot and analyse computing and application issues.
• General understanding of Service Desk Operations; including tools, processes and methodologies.
• Ability to explain technical information to clients, management and peers with effective verbal and written communication.
• Strong multi-lingual German, Italian, French, and English communication skills toward every potential client base and audience.
• Experience in Customer Service environment.
• Prior related work experience in a technical support environment, and/or a Service Desk environment.
Please apply for immediate review
My client based in Chester requires several Service Desk Analysts to join on 6 months contracts paying £26/hour. You must be able to work in the Chester based office 2-3 days a week. This is a multi-lingual role – you must be fluent in English and French, German or Italian.
Responsibilities:
• Responsible for handling the initial client contact at the Specialty Service Desk via telephone, email, chat or portal.
• Multi-Lingual effective and fluent communication in French/German/Italian and English
• Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
• Research and resolve more complex Field Sales application and business process issues.
• Analyse and identify trends in issue reporting and devising preventive solutions.
• Log and manage incidents and requests.
• Use trending data to generate and/or update knowledge database.
• Collaborate with business in application testing, upgrades and deployment.
• Multi-Lingual effective communication in German/French/Italian and English towards every potential client base and audience.
• Ad-hoc translations
Include but not limited to following requirements:
• Demonstrated technical competence in areas of responsibilities with applied knowledge of a range of current technologies:
• PC desktop and laptop hardware configurations Windows Operating systems (Win7) Microsoft Products iOS Remote connectivity (VPN)
• Demonstrated ability to troubleshoot and analyse computing and application issues.
• General understanding of Service Desk Operations; including tools, processes and methodologies.
• Ability to explain technical information to clients, management and peers with effective verbal and written communication.
• Strong multi-lingual German, Italian, French, and English communication skills toward every potential client base and audience.
• Experience in Customer Service environment.
• Prior related work experience in a technical support environment, and/or a Service Desk environment.
Please apply for immediate review