Client Processing Operational Manager (NP-Perm-OpsMng) Liverpool, England
| Salary: | GBP60000 - GBP85000 per annum |
Client Processing Operational Manager
My financial services client based in Liverpool requires a Senior Manager to join them and be responsible for managing multiple operational teams, and will report into the COO. The role requires both hands on management and strategic planning. The role will be based in Liverpool with the flexibility to work 1-2 days a week from home. Salary: £60-85K
Responsibilities:
• Manages multiple teams conducting Client Processing activities. Responsible for resource allocation and for ensuring projects are on schedule and to budget.
• Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded.
• Manages multiple teams conducting Client Processing activities.
• Responsible for resource allocation and for ensuring projects are on schedule and to budget
• Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded.
• Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards. Identifies and implements process improvements to improve the experience for all stakeholders
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Sets departmental budgets and conducts resource planning. Develops business plans for team/group operations.
Experience Required:
• Experience of managing multi disciplinary teams ideally across multiple locations
• Direct experience of dealing with a wide range of employee relations activities
• Strong operational experience in a related financial services discipline ideally clearing and settlement
• Demonstrable understanding of FCA, CASS and CBI CAR rules
• Strong systems skills/ability to define MI/ manipulate data (ideally intermediate+ Excel)
• Senior management/Board experience
Please apply for immediate review
My financial services client based in Liverpool requires a Senior Manager to join them and be responsible for managing multiple operational teams, and will report into the COO. The role requires both hands on management and strategic planning. The role will be based in Liverpool with the flexibility to work 1-2 days a week from home. Salary: £60-85K
Responsibilities:
• Manages multiple teams conducting Client Processing activities. Responsible for resource allocation and for ensuring projects are on schedule and to budget.
• Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded.
• Manages multiple teams conducting Client Processing activities.
• Responsible for resource allocation and for ensuring projects are on schedule and to budget
• Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded.
• Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards. Identifies and implements process improvements to improve the experience for all stakeholders
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Sets departmental budgets and conducts resource planning. Develops business plans for team/group operations.
Experience Required:
• Experience of managing multi disciplinary teams ideally across multiple locations
• Direct experience of dealing with a wide range of employee relations activities
• Strong operational experience in a related financial services discipline ideally clearing and settlement
• Demonstrable understanding of FCA, CASS and CBI CAR rules
• Strong systems skills/ability to define MI/ manipulate data (ideally intermediate+ Excel)
• Senior management/Board experience
Please apply for immediate review