Front of House Manager North London (NCU/FOH/NL/002) Edmonton, England
| Salary: | GBP25000 - GBP26000 per annum + + Bonus and Benefits |
NEW ROLE ALERT!
My client is a premier destination for high-octane excitement, featuring cutting-edge experiences. As a leader in the entertainment industry, my client are seeking a dynamic and customer-focused Front of House Supervisor to join our team and contribute to the success of their thrilling venue.
The Front of House Supervisor plays a key role in ensuring a seamless and enjoyable experience for customers. This position requires a proactive and enthusiastic individual with a passion for delivering exceptional customer service. The Front of House Supervisor will be responsible for leading the front-line team and contributing to the overall success of the venue.
**Key Responsibilities:**
1. **Customer Experience:**
- Ensure an entertaining and exciting experience for both customers and employees.
- Interact with customers, addressing inquiries, and ensuring their safety and satisfaction.
- Uphold a high standard of customer service, aligning with the venue's commitment to excellence.
2. **Team Training and Leadership:**
- Train new and existing members on all aspects of the site, including safety protocols and customer interaction.
- Provide leadership and guidance to the front-line team, fostering a positive and motivated work environment.
3. **Administration:**
- Manage administrative tasks such as stock control and rotas to ensure smooth day-to-day operations.
- Collaborate with the General Manager to achieve and exceed profitability targets.
4. **Safety and Compliance:**
- Oversee adherence to safety regulations and industry standards.
- Implement and monitor safety protocols to guarantee a secure environment for customers and staff.
5. **Collaboration:**
- Work closely with other departments to ensure seamless coordination.
- Collaborate with the marketing team on promotional activities and events.
**Qualifications and Skills:**
- Previous supervisory experience, preferably in a customer-facing role.
- Enthusiastic and proactive attitude with a passion for delivering exceptional customer experiences.
- Familiarity with front-of-house operations, preferably in the entertainment or leisure industry.
- Strong communication and interpersonal skills.
**About Us:**
My client is the go-to destination for adrenaline enthusiasts. Their workplace is characterized by a friendly, dynamic atmosphere, where safety, excitement, and customer satisfaction are paramount.
**Benefits:**
- Competitive salary
- Performance Bonus
- Career development opportunities
- Employee discounts on experiences
- Participation in social events
If you're ready to take on a leadership role, drive exceptional customer experiences, we invite you to apply for the Front of House Supervisor position now!
✉️ natasha.uppal@mandevillerecruitment.co.uk
☎️ 01628600782
My client is a premier destination for high-octane excitement, featuring cutting-edge experiences. As a leader in the entertainment industry, my client are seeking a dynamic and customer-focused Front of House Supervisor to join our team and contribute to the success of their thrilling venue.
The Front of House Supervisor plays a key role in ensuring a seamless and enjoyable experience for customers. This position requires a proactive and enthusiastic individual with a passion for delivering exceptional customer service. The Front of House Supervisor will be responsible for leading the front-line team and contributing to the overall success of the venue.
**Key Responsibilities:**
1. **Customer Experience:**
- Ensure an entertaining and exciting experience for both customers and employees.
- Interact with customers, addressing inquiries, and ensuring their safety and satisfaction.
- Uphold a high standard of customer service, aligning with the venue's commitment to excellence.
2. **Team Training and Leadership:**
- Train new and existing members on all aspects of the site, including safety protocols and customer interaction.
- Provide leadership and guidance to the front-line team, fostering a positive and motivated work environment.
3. **Administration:**
- Manage administrative tasks such as stock control and rotas to ensure smooth day-to-day operations.
- Collaborate with the General Manager to achieve and exceed profitability targets.
4. **Safety and Compliance:**
- Oversee adherence to safety regulations and industry standards.
- Implement and monitor safety protocols to guarantee a secure environment for customers and staff.
5. **Collaboration:**
- Work closely with other departments to ensure seamless coordination.
- Collaborate with the marketing team on promotional activities and events.
**Qualifications and Skills:**
- Previous supervisory experience, preferably in a customer-facing role.
- Enthusiastic and proactive attitude with a passion for delivering exceptional customer experiences.
- Familiarity with front-of-house operations, preferably in the entertainment or leisure industry.
- Strong communication and interpersonal skills.
**About Us:**
My client is the go-to destination for adrenaline enthusiasts. Their workplace is characterized by a friendly, dynamic atmosphere, where safety, excitement, and customer satisfaction are paramount.
**Benefits:**
- Competitive salary
- Performance Bonus
- Career development opportunities
- Employee discounts on experiences
- Participation in social events
If you're ready to take on a leadership role, drive exceptional customer experiences, we invite you to apply for the Front of House Supervisor position now!
✉️ natasha.uppal@mandevillerecruitment.co.uk
☎️ 01628600782