Our Client based in Shipley BD17  is looking for Customer Service Supervisor to join their team on temporary to permanent basis .

Working hours :

8.30am-5.00pmMonday to Thursday

8.30am-4.00pm Friday

Please note that you will be required to work every other Saturday 9.00am -1.00pm

Pay rate £14.20 -£15.86 phr based on experience

Main Responsibilities:

-Lead and inspire a high-performing customer service team, nurturing a culture of excellence and accountability.

-Cultivate leadership within the team by setting high standards and creating pathways for professional development.

-Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution.

-Establish and advocate a customer-centre ethos across the organisation, emphasising empathy, professionalism, and consistency in delivering an exceptional customer experience.

-Assist customers with general enquiries, problems and queries as appropriate

-Processing of sales orders

-Investigate and resolve customer complaints and resolve complaints quickly and patiently

-Overseeing clients reviews

Ideal candidate:

Excellent leadership and team management skills, with the ability to inspire and drive high performance.

Experience managing key accounts and delivering exceptional customer service to high-value clients.

Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.

Exceptional organisational and multitasking abilities, with meticulous attention to detail.

If you are interested , please submit your CV online

Reference R02