This position is no longer open for applications

On behalf of our client, we are looking to recruit a Service Delivery Manager for an initial 6-month contract. The Service Delivery Manager mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector.

Role: Service Delivery Manager
Pay: Up to £600 per day via Umbrella
Contract: Monday – Friday 37 hours per week, 6 months
Location: Corsham/Newport
IR35 Status: Inside
Security Clearance: - Current SC clearance

Responsibilities

• Prepare and develop offers for new services which is achieved by managing Client’s response to service requests from customers and includes the development and coordination of inputs to the Service Proposal, as well as running review meetings, supporting the presentation at internal risk management meetings.
• Follow extant processes, while also working to continuously improve the organisation’s effectiveness and efficiency in how they responding to customer requests.
• Work with the colleagues to support the early identification of business opportunities, using our opportunity management tools
• Lead Clients response to customer requirements for incremental business
• Produce, communicate, and deliver plans to meet the requests
• Coordinate the commercial, financial, and technical inputs to the Service Proposal
• Organise and run internal and customer-facing reviews
• Ensure that all tasks that require action by a member of the wider Multi-Functional Team are completed ‘On Time’ and ‘On Quality’.

Skills/Experience Required

• IT Service Management, for example IT Infrastructure Library (ITIL) Version 3 or 4 at the Foundation level
• Project Management, for example Association for Project Management (APM) Project Fundamentals Qualification (PFQ), Project Management Institute (PMI) Certified Associate in Project Management (CAPM), or similar
• Bid Management, for example Association of Proposal and Bid Management Professionals (APMP) and Shipley bid management techniques.
• Forecasting future order intake and generate order intake for Airbus Secure Communications, in consultation with Service Management
• The review and improvement of service delivery processes and procedures
• Maintaining and improving customer satisfaction through the timely delivery of appropriate Service Proposals
• Persuasive: the ability to influence internal and external stakeholders to achieve a business goal
• Analytical: the ability to interpret and understand the impact of a customer’s request
• Communication: the ability to communicate with all types of internal and external stakeholders using a range of mediums, including verbal, electronic or presentations
• Creative: the ability to create meaningful customer-focussed offers
• Organised: the ability to plan and execute a project to deliver the required output
• IT literate: including the ability to operate Microsoft Office, especially Excel, PowerPoint and Word.

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.
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