Client Services & Operations Executive (BBBH12793) Gatwick, England
My client is looking for a Client Services & Operations Executive to join them . As the Client Services & Operations Executive you will provide comprehensive support to the trading business across the Group in a fast paced and changing environment. The role will encompass a variety of tasks including, flight watching and out of hours broking, whilst always maintaining and delivering a high level of customer service.
Role: Client Services & Operations Executive
Salary: Competitive & Shift Allowance
Contract: Shift work 12 hours on a rotational pattern
Location: Gatwick, West Sussex
Responsibilities: -
· Ensuring that all clients, operators and stakeholders requests are managed and dealt with using the highest level of customer service
· Providing out of hours telephone and email management for the Air Partner group and ensuring all clients and operators are responded to professionally and promptly via all communication required channels – Telephone, Email, Messaging
· Pro-actively monitoring and flight watching Air Partner group operated flights ensuring all stakeholders involved with the flight are communicated to and informed within the set departmental response times
· Support the CSO Officer with Brokering any out of hours private jet charters or ACMI requests, whilst maintaining a high service level
· Support the CSO Officer with fielding any Emergency Procedures Department (EPD) calls and, following the callout procedure, searching for suitable aircraft as required
· Pro-actively monitor weather and Eurocontrol and any other factors or issues that could affect group flights and communicating relevant detail to help manage and resolve problems and issues accordingly and within the departmental set response times
· Maintaining the company database of suppliers and relevant information
· Supporting the CSO Officer with ad-hoc tasks that will ensure the service delivery to our clients is beyond expectations
Knowledge & Skills
· Exceptional customer service skills including experience and understanding of VIP customer service and capable of providing “an above expectation” experience to our clients
· An ability to demonstrate a well-established background in flight support and a good understanding of the aviation industry is essential
· A demonstrable track record of integrity, honesty, trustworthiness, and professionalism
· A demonstrable ability to provide first class client care
· Excellent oral and written communication skills and an ability to represent the company professionally and confidently
· Excellent organisational skills with the ability to multi-task
· High attention to detail with the ability to work under pressure to tight deadlines
· A team player and the willingness to be flexible as part of a small, 24-hour team
· A numerate individual who can problem solve
· Advanced Microsoft office skills
· An ability to think outside of the box
· Sound general aviation knowledge/background including knowledge of aircraft operations and handling processes.
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.
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