IT Service Desk Analyst - Multilingual Japanese / English (BBBH36149) Melbourne, Australia
| Salary: | AUD25 - AUD28 per hour + superannuation |
Benefits
- Long term contract offering full time hours Monday to Friday.
- Flexible working environment.
- Great company culture with the opportunity to collaborate across global teams.
About the company
Large global pharmaceutical company driven by innovative science to provide solutions to patients with life-threatening illnesses.
About the opportunity
In this role you will work as part of a team to support and resolve IT issues across the business.
Duties
- Resolve IT issues using excellent customer service and problem solving skills.
- Monitor and respond promptly to incidents, queries and tickets raised via ServiceNow.
- Utilising best practise, advise and guide users through incident resolution.
- Log and maintain records of incidents and service requests.
- Manage the escalation process and provide feedback to users.
- Identify areas / processes for continuous improvement.
Skills and Experience
- Experience working as a level 1 help desk analyst is essential.
- Ability to communicate fluently in Japanese and English is essential.
- Sound knowledge and proficiency in ServiceNow is preferred.
- Experience working within the healthcare industry will be highly beneficial.
- Ability to problem solve and guide users on best practise.
- Highly organised and ability to work with a sense of urgency.
Culture
Passionate, supportive and friendly working environment.
How to Apply
Click apply or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.