This position is no longer open for applications

Desktop Support |  Gosford NSW

• Immediate start
• Casual Contracts
• Global IT Company

We are looking for experienced Desktop Engineers Level 1 in Gosford, NSW willing to work on casual contracts. We are looking for Engineers who like to be challenged, are proactive and can follow instructions promptly.

Duties will include:

• Provide end-user troubleshooting and support for client staff to include desktop, laptop, applications, and operations.
• System Maintenance - Perform general system maintenance of hardware, servers, operating systems, applications, patches and vulnerability management as directed.
• Provide end-user troubleshooting and support for client staff on network and desktop printers.
• Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation
• Provide support to users who report in person to the client “eSource Room,” by telephone, or through a desk-side visit.
• Ensure all tickets are documented with current status, customer communications and full description of the problem/resolution daily
• Provide updates to the customer regarding the problem’s status when the projected completion time for problem resolution changes or if the customer requests status
• Adhere to official Client/OIT Property Management procedures for all equipment installs, moves, loans or accessing as defined by the Government
• Work as part of a team and independently
• Review and participate in projects that evaluate, test and introduce new technology and approaches
• Review, maintain and enforce approved procedures and quality standards

 Experience:

• Requires a bachelor's degree or equivalent in education and experience, plus one to three years of related desktop support experience in a large, complex organization. 
• Candidate must understand state-of-the-art software and computing hardware: Windows 7 & 10, Mac OS 10.11.x and above, iPhones, iPads, Androids, Desktop Imaging software such as Microsoft Deployment Toolkit

Interested? If you have the skills and motivation we are looking for, please apply below .

Please note: You must have the right to work in Australia to apply as sponsorship visa is not provided. Only successful candidates will be contacted.