This position is no longer open for applications

Desktop Support Engineer L2 : Wellington, NZ

Excellent opportunity to work with one of our key clients for a suitable candidate having experience in MAC OS DSL2. The role is very busy within a friendly environment. Suited for a well-planned and organised professional with an attention to detail, exceptional problem solving skills, on-time delivery oriented focus and a good team mate. Role:

• Desktop Support Level 2/3
• MAC OS experience
• Installations and relocation of PC, Laptops, Monitors and printers
• Installation of operating systems and application software on server platforms based on client requirements
• General troubleshooting - e.g. slow internet, safe mode troubleshooting, cabling problems, patch panels, software issues and hardware faults
• Comfortable with imaging MAC machines and configuration, binding machines to Active
• Building PCs and Macs; Software rollouts
• Mobile device knowledge e.g. connecting to WiFi, adding email accounts
• Monitoring Servers and equipment as required
• Changing Backup Tapes
• Archiving data from Servers
• Able to document or update current documentation to reflect changes when required.
• Working with client cabling installers
• Document the installation of standard software and operating systems for desktop rollouts
• Installation of peripheral network attached assets (e.g. printers, scanners and switches)
• Patching operating systems
• Prepare and implement system and security patches
• Undertake IT induction training of new starters and training on Microsoft Products
• Implements operational support standards and procedures relating to change and performance management, and security.
• Acts as a liaison between the customer, suppliers, and other technical groups to resolve desktop/network/server problems.

Technical Skills Required:

• Minimum 2 years recent experience in IT industry
• Relevant technical qualifications are an advantage
• Previous experience in Desktop Computing Hardware support such as IMAC perform / installer role
• Demonstrated skills in technical and operational support roles
• An understanding of Network protocols with respect to Desktop Computing Hardware
• Ability to investigate and resolve desktop applications and OS issues
• Ability to investigate and resolve issues with the process instructions
• Ability to follow technical instructions
• Ability to adhere to operational procedures

Personal Skills Required:

• Good communication skills and customer service skills
• Experience in working in a client facing role
• Ability to meet scheduled timeframes
• Be reliable in attendance and punctuality

PS Note: You must have a valid visa and full working rights before applying for this job. We do not sponsor visas.