Aged Care & Disability Case Manager (37901) Melbourne, Australia

<span id="mce_marker" data-mce-type="bookmark">​</span><span id="__caret">_</span><span id="mce_marker" data-mce-type="bookmark">​</span><span id="__caret">_</span><span id="mce_marker" data-mce-type="bookmark">​</span><span id="__caret">_</span>About the company

Our client is a leading Aged Care & Disability Services provider, they have a large team of qualified support workers and coordinators.

About the role

Our client is seeking a Customer Support Manager/Case Manager to join there already well-established team. The Case Manager will deliver a high level of coordination support to in home customer support programs including the development of rosters, staff supervision and the resolution of day-to-day operational matters.

Key responsibilities

  • Effective management and coordination of staff rosters whilst ensuring accuracy of records
  • Evaluate and develop support plans for new customers, perform home assessments and complete person-centred plans for existing in-home customers.
  • Service level monitoring including the review of timesheets, funding, and customer/carer satisfaction.
  • Develop and maintain excellent relationships with customers, staff, customer family and friends, funding bodies, doctors, case managers and other allied healthcare professionals.

About you:

  • Proven experience in a Community Services Co-ordination or Case Management role
  • Demonstrated experience supervising, supporting, and training staff
  • Knowledge of OH&S legislation relevant to aged care and disability service sector
  • Previous knowledge in computerised staff rostering systems
  • Capability to coordinate services according to relevant program guidelines
  • Customer focused with excellent communication and problem-solving skills
  • Build strong relationships with customers, case managers and other key stakeholders
  • High level of written and verbal communication skills
  • Availability for on call support
  • Commitment to quality customer service, supplying accurate and timely information

Accreditation / Qualification Requirements

  • Qualifications in Community Services, Frontline Management or equivalent
  • National Police Records Check
  • Working with Children’s Check
  • Current drivers’ licence and availability of a registered vehicle with comprehensive insurance
  • Evidence of work rights

How to Apply

Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.

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