Customer Service Advisor (RL9585) York, England

Salary: GBP19000 - GBP20000 per annum + + excellent company benefits

We have an opportunity for Customer Service Advisors to join a continuously growing and expanding company based in York.

Being the first point of contact for customers, some of your duties will consist of;

  • Receiving calls from customers, using your initiative and judgement on the length of the call, ensuring that you provide the appropriate guidance and advice needed
  • Having an excellent knowledge of products available, being able to answer any questions or queries which customers may wish to discuss
  • Build rapport and relationships with customers without using scripts, in a positive, understanding and caring way
  • Work within a customer service orientated environment, working under pressure to meet customer's needs at all times
  • Recognise complaints, acknowledge and resolve at first point of contact where possible or escalate appropriately
  • Basic data input and administration duties when necessary

This Customer Service Advisor position comes with excellent company benefits such as;

  • 35 days holiday 
  • Private health-care
  • Free on-site parking, plus easy access to park and ride facilities
  • Bicycle purchasing and loan schemes
  • Flexible working hours
  • Free hot drinks
  • Free fruit
  • Free on-site gym
  • Annual performance and development reviews
  • Pension scheme with up to 10% contributions
  • Corporate discounts with local retailers
  • 6 week’s in-depth training

This will be working full-time Monday to Friday working either 8am-4pm,  9am-5pm, 10am-6pm, or 12pm-8pm, earning a salary of £19,500 per Annum.