Support Engineer (RF154756) Saudi Arabia

Salary: GBP11 - GBP14 per annum

Job responsabilities : 

  • Plan training of several weeks to be fully operational on parameters / settings / maintenance
  • Interface with Matica (monitoring of preventives), coordination of heavy interventions
  • Level 1 maintenance
  • Installation of the spare machine if necessary
  • Optimization of the set up according to the wear of the lasers in order to guarantee the homogeneity of the visual renderings
  • Creation of new lay-outs
  • Monitoring of a stock of spare parts (excluding preventive if managed by Matica)
  • Ensure the consistency of the initial calibrations
  • Monitoring of machine parts change by machine
  • Well versed with the hardware support and maintenance of the Personalization equipment
  • Visit the branch to troubleshoot and investigate the problem of the machine
  • Coordinate with El-Ajou Team to replace spare parts (if required)
  • Provide technical support over the phone
  • Provide technical investigation report