CRM Specialist | Luxury Retail (JN -032023-102338) Singapore
Salary: | SGD3500 - SGD4500 per month + VB |
Job Summary/Introduction
Details about the Client
Description
This role will be working within the Omni-Channel team, to plan and deliver tailored CRM strategies across their regional operations to develop customer loyalty & retention, while pursuing high ROI (sales, acquisition, upselling).
Details about the Client
Adecco is partnering with a luxury Italian fine jewelry and pieces, and they are looking for a CRM Specialist to focus on their CRM efforts and campaigns for their South Asian operations.
Permanent employment with attractive remunerations and benefits (Basic + AWS + VB)
Description
The Job
- Define, develop & manage a One-to-One communication program including product-based and delight activities set according to the client’s propensity, needs and culture with the aim to build a strong commercial and tailored relationship with the customer.
- Implement CRM tools and activities, in compliance with the strategy, involving all relevant central and local actors, and considering cost/benefits.
- Provide and relay CRM guidelines, training and full support to local teams and stakeholders.
- Perform project management activities, checking milestones and highlighting issues. (VIC clienteling action plan – a master roadmap for each VIC during a calendar year)
- Provide analytics and reporting tools to central and local stakeholders. Constantly monitor the results for strategy adjustment and evolution.
- Provide monthly reports for each store on their activities, mystery shopping results, CRM and retail KPIs.
- Responsible for all BTL collaterals and festive gifts and hampers
The Talent
- Proven experience in CRM systems, data analysis, and statistical tools
- Project Management experience
- Advanced level of computer literacy in Microsoft packages, especially Excel.
- Preferably with experience in the luxury industry (high-end fashion and automobiles and hospitality)
- Excellent communication skills, verbal and written, customer oriented.
Next Step
- Prepare your updated resume please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlight and your current & expected package.
- Apply through this application or send your resume to melody.cheng@adecco.com and in MS Word Copy
- All shortlisted candidates will be contacted.
Melody Cheng Si Yun
Direct Line: 8028 3632
EA License No: 91C2918
Personnel Registration Number: R21100930