This position is no longer open for applications

The Job

• Define, develop & manage a One-to-One communication program including product-based and delight activities set according to the client’s propensity, needs and culture with the aim to build a strong commercial and tailored relationship with the customer.
• Implement CRM tools and activities, in compliance with the strategy, involving all relevant central and local actors, and considering cost/benefits.
• Provide and relay CRM guidelines, training and full support to local teams and stakeholders.
• Perform project management activities, checking milestones and highlighting issues. (VIC clienteling action plan – a master roadmap for each VIC during a calendar year)
• Provide analytics and reporting tools to central and local stakeholders. Constantly monitor the results for strategy adjustment and evolution.
• Provide monthly reports for each store on their activities, mystery shopping results, CRM and retail KPIs.
• Responsible for all BTL collaterals and festive gifts and hampers

The Talent

• Proven experience in CRM systems, data analysis, and statistical tools
• Project Management experience
• Advanced level of computer literacy in Microsoft packages, especially Excel.
• Preferably with experience in the luxury industry (high-end fashion and automobiles and hospitality)
• Excellent communication skills, verbal and written, customer oriented.

Next Step

• Prepare your updated resume please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlight and your current & expected package.
• Apply through this application or send your resume to melody.cheng@adecco.com and in MS Word Copy
• All shortlisted candidates will be contacted.