Solution Integration & Operations Engineer (200) Saudi Arabia

  • Build Phase Project:
    • Install and configure the solution on hardware or VMware;
    • Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements;
    • Write some technical documentation;
    • Review the customer acceptance plan documents and updated if needed;
    • Follow the process and best practices defined within DES;
    • Assist the development and validation team during the project;
    • Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks);
    • Execute the acceptance test plan with the customers;
    • Write the Operation and Maintenance Guide (OMG);
  • RUN Phase Project:
    • Technical support of Cloud, On-Premises, and Hybrid services
    • Design and implement changes into the systems
    • Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services
    • Provide technical guidance for new or evolution of services and for consolidated technical analyses
    • Lead the optimization of service reliability, performance and security
    • Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs
    • Responsible for product and technical knowledge ramp-up of the Tier II Support team
    • Participate in the definition of production requirements
  • Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
    • Participate at the preparation and review of technical product & customer specific documentation
    • Participate in the 24/7 oncall rotation within the team

Diploma

Degree in computer Science, Telecom, or related discipline

 

4 – Expected Seniority

            At least 5 years of experience in similar position

 

UNIX systems

E

Shell or python or perl scripting programming

A

Network (LAN, WAN, Web, Security)

A

TCP/IP protocol and client/server architecture

A

SQL language

B

Apache and other webservers

B

Kubernetes

B

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