This position is no longer open for applications

• Build Phase Project:
• Install and configure the solution on hardware or VMware;
• Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements;
• Write some technical documentation;
• Review the customer acceptance plan documents and updated if needed;
• Follow the process and best practices defined within DES;
• Assist the development and validation team during the project;
• Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks);
• Execute the acceptance test plan with the customers;
• Write the Operation and Maintenance Guide (OMG);
• RUN Phase Project:
• Technical support of Cloud, On-Premises, and Hybrid services
• Design and implement changes into the systems
• Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services
• Provide technical guidance for new or evolution of services and for consolidated technical analyses
• Lead the optimization of service reliability, performance and security
• Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs
• Responsible for product and technical knowledge ramp-up of the Tier II Support team
• Participate in the definition of production requirements

• Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results

• Participate at the preparation and review of technical product & customer specific documentation
• Participate in the 24/7 oncall rotation within the team

Diploma

Degree in computer Science, Telecom, or related discipline

4 – Expected Seniority

            At least 5 years of experience in similar position