Customer Experience Manager (001) Abu Dhabi, United Arab Emirates
1) Senior Role in organization in last 3-5 years minimum, in Advertising, Communication and Strategy consulting organization like Publicis Groupe, WPP, Omnicom, Capgemini, Accenture etc
2) Currently working and leading Creative Design Process and Experience projects from scratch
3) Experience in delivering product and services in Utility Industry in Retail domain
4) Leverage a breadth of experience in business strategy, customer insight, market insight, product and service design thinking and technology into actionable strategy and execution that will delight and serve customers
5) Good experience in branding and channels management, responsible for processes, designing and planning of the digital systems
6) Coordinating with vendors and interact with technology innovation, communication and business support team.
7) Experience in concepts and steward the clear direction of ‘experience prototypes’ to both learn via customer validation research and to inform the prioritization of a roadmap or Minimal Viable Product and building product backlog
8) Adaptability to lead strategic engagements that involve shaping a customer experience strategy through the deep analysis and understanding of generative research as well as ‘lean’ or hypothesis led approaches that use the principles of design thinking to build strategies through continuous prototyping and refinement of a value proposition
9) Bachelor degree in Business Administration or any relevant.
10) 10+ years of experience in global agency /consultants firms
11) Have lead projects and delivered projects in developed markets like UK, Europe, US, Australia in Utility or Retail functions
12) Certifications SAFe Scrum Master, Agile certifications