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Junior IT Technician – Dumfries

Are you a Junior IT Technician looking for a challenge and have the knowledge and experience working within this industry?

If so, then you will be bound to be interested in playing a vital role providing IT support to business partners enabling the company to achieve its goals. Joining a team of networking, wireless and VoIP specialists

You will be looked upon to provide solutions to technology challenges as well as educate end-users on utilising available tools to perform more efficiently.

Junior IT Technician Responsibilities:

• Help Desk phone support
• Assist with managing standard process/procedures
• Work directly with vendors on installations, upgrades, preventive maintenance
• Account Management support
• Hardware, inventory, disposal support

 Junior IT Technician Skills:

• Experience in IT Help Desk support
• Windows 7 & 10
• Microsoft Office 2016 or above
• Microsoft 365 Administration 
• Mobile Device support
• Desktop/Laptop/Printer Hardware
• General Networking and Wireless environment understanding skills
• Triage, troubleshoot and resolve complex PC/Network problems accurately
• Excellent communication skills, telephone support and interpersonal skills with a customer service focus
• Documentation and knowledge base experience
• Ability to work on assignments, resolve problems and make routine recommendations

 Junior IT Technician Skills Desirable Skills:

• Mac experience
• Mobile Device iOS support
• Active Directory and Microsoft Exchange experience

Salary: The company is offering a salary for the Junior IT Technician is between £20,000 to £24,000 plus benefits, depending on experience.

Interested?!? Send your up-to-date CV to Mark Lasisi at Crimson for review

Junior IT Technician – Dumfries