Senior IT Support Technician (PR/CR/011264) Dumfries & Galloway, Scotland

Salary: GBP24000 - GBP30000 per annum

Senior IT Technician – Dumfries

Are you a Senior IT Technician looking for a challenge and have the knowledge and experience working within this industry?

If so, then you will be bound to be interested in playing a vital role providing IT support to business partners enabling the company to achieve its goals. Joining a team of networking, wireless and VoIP specialists

You will be looked upon to provide solutions to technology challenges as well as educate end-users on utilising available tools to perform more efficiently.

Senior IT Technician Responsibilities:

  • Help Desk phone support
  • Hardware procurement, inventory, disposal support
  • Account Management advanced support
  • VIP/Executive support
  • Assist with managing standard process/procedures
  • Cross-training and providing guidance to other technicians
  • Work directly with vendors on installations, upgrades, preventive maintenance

 Senior IT Technician Skills:

  • Experience in IT Help Desk support
  • Windows 7 & 10
  • Microsoft Office 2016 or above
  • Microsoft 365 Administration
  • Desktop/Laptop/Printer Hardware• General Networking and Wireless environment understanding skills
  • Mobile Device support experience (iOS preferred)
  • Desktop support tools
  • Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
  • Documentation and knowledge base experience
  • Work on complex assignments, resolving problems and make recommendations
  • Ability to triage, troubleshoot, and resolve complex PC/Network problems accurately

 Senior IT Technician Skills Desirable Skills:

  • Mac Support
  • Active Directory and Microsoft Exchange experience
  • Asterisk & FreePBX experience


The company is offering a salary for the Senior IT Technician is between £24,000 to £30,000 plus benefits, depending on experience.

Interested?!? Send your up-to-date CV to Mark Lasisi at Crimson for review

 Senior IT Technician – Dumfries