Purpose of the role

In this role you will be training new agents in induction as well training existing agents with refresh sessions across all markets to improve performance across all KPIs to ensure any experience of Dyson Customer Service through our team at CPM positively impacts brand advocacy, loyalty and leads to Dyson repurchase. You will be highly motivated with a strong interest in developing the knowledge and skills of others. 

About our client

Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance.   

Main accountabilities and duties 

• To deliver trainings on products, systems, processes and soft skills to new and existing agents 
• Keep training material relevant and up to date  

Skills and experience

• Good communication, presentation and public speaking skills
• Good time management skills with the ability to work under pressure
• Flexible and able to adapt to sudden changes
• Good command of both written and verbal English, other language is a plus
• Proven training experience
• Experience in eLearning and digital training
• Must have workedin a fast-paced multi-cultural environment
• Able tocommunicate effectively with people at all levels  
• Able to operate effectively in Excel, PowerPoint & Word 

Attitude and behaviour 

• Professional, proactive, positive and with a “can-do” attitude
• Strong team player with the ability to work in a multi lingual environment
• Self motivatedwith a drive to develop others 
• Goodinterpersonal skills with excellent verbal and written communication skills
• Outgoing and always asking appropriate questions to ascertain customer needs
• Excellent presentation skills and a strong understanding of Dyson´s mission and core values 

Living the values

• Accountable for own work, admits mistakes and learns from them
• Acts fairly, honestly, assertively and shows respect for others
• Models and promotes behaviour consistent with CPM & Dyson stated values and beliefs
• Delivers on what they have promised
• Maintains confidential and sensitive information 

What we offer 

• Full-time role, fixed working hours Monday to Friday
• Competitive salary and attractive benefits
• Fantastic training and on the job support
• Located in the heart of Sagrada Familia with excellent transport links
• Ongoing training and development