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Machine Support & Maintenance Engineer

Machine Support & Maintenance Engineer (Jo123456) Saudi Arabia

Salary: USD250 - USD300 per day + Negotiable

Position : Machine Support & Maintenance Engineer

Location: Riyadh - KSA

Starting time: ASAP

Duration: 2 years with renewable

Work Status : Resident, Single

Within this context, we are looking for a Support & Maintenance Engineer based in Riyadh KSA able to fulfill the following objectives:

  • Handle the Operation, Support and Maintenance of the Personalization machines/ Industrial Printers used in the customer site
  • Work with the customer operation team and solve any issues in operation
  • Respect the short and challenging deadlines and be available at customer site daily at 07:00 AM
  • Data collection and reporting to the management and the customer
  • Respond to the customer service desk incidents in a timely manner to ensure their satisfactory closure
  • Perform preventive maintenance operations on the machines in scheduled manner
  • Obtain the Support & Maintenance Manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
  • Ensure all support incidents and their resolutions are well documented in the local support portal
  • Check the production area for cleanliness, note any obvious signs of dust and debris around the printers.
  • Troubleshoot any issues with printing
  • Check the laser, ink and encoding heads
  • Check Ink levels prior to operation and perform the cleaning and maintenance on the ink heads
  • Check Sensors, detection and any variance during booklet movement in carriage.
  • Check connections and cables used by the printers.
  • Replace faulty parts with good parts from the stock
  • Fix any mechanical, electrical or electronic issues
  • Maintain the inventory of spare parts and prepare the orders for needed spare parts
  • Consult the team leader or manager for any issues, knowledge gathering trainings status.

Experience / Background: 

  • Degree in electrical, electromechanical, computer engineering or related field
  • Fluent in English (Written and Oral)
  • At least 5 years of experience as a service engineer/technician in automation
  • Experience in personalization machines with inkjet and/or laser printing
  • Experience with smart cards/chips

Skills (Must Have):

  • Experience in operation and maintenance of industrial machines
  • IT capabilities & knowledge (Windows)

Skills (Nice to Have):

  • Basic knowledge in computer networks

Key competencies :

  • Critical thinking and problem solving skills
  • Ability to work under pressure
  • Strong adaptability & Stress tolerance
  • Team work and good communication skills
  • Strong aptitude for learning new technologies quickly