Machine Support & Maintenance Engineer (Jo123456) Saudi Arabia
| Salary: | USD250 - USD300 per day + Negotiable |
Position : Machine Support & Maintenance Engineer
Location: Riyadh - KSA
Starting time: ASAP
Duration: 2 years with renewable
Work Status : Resident, Single
Within this context, we are looking for a Support & Maintenance Engineer based in Riyadh KSA able to fulfill the following objectives:
- Handle the Operation, Support and Maintenance of the Personalization machines/ Industrial Printers used in the customer site
- Work with the customer operation team and solve any issues in operation
- Respect the short and challenging deadlines and be available at customer site daily at 07:00 AM
- Data collection and reporting to the management and the customer
- Respond to the customer service desk incidents in a timely manner to ensure their satisfactory closure
- Perform preventive maintenance operations on the machines in scheduled manner
- Obtain the Support & Maintenance Manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
- Ensure all support incidents and their resolutions are well documented in the local support portal
- Check the production area for cleanliness, note any obvious signs of dust and debris around the printers.
- Troubleshoot any issues with printing
- Check the laser, ink and encoding heads
- Check Ink levels prior to operation and perform the cleaning and maintenance on the ink heads
- Check Sensors, detection and any variance during booklet movement in carriage.
- Check connections and cables used by the printers.
- Replace faulty parts with good parts from the stock
- Fix any mechanical, electrical or electronic issues
- Maintain the inventory of spare parts and prepare the orders for needed spare parts
- Consult the team leader or manager for any issues, knowledge gathering trainings status.
Experience / Background:
- Degree in electrical, electromechanical, computer engineering or related field
- Fluent in English (Written and Oral)
- At least 5 years of experience as a service engineer/technician in automation
- Experience in personalization machines with inkjet and/or laser printing
- Experience with smart cards/chips
Skills (Must Have):
- Experience in operation and maintenance of industrial machines
- IT capabilities & knowledge (Windows)
Skills (Nice to Have):
- Basic knowledge in computer networks
Key competencies :
- Critical thinking and problem solving skills
- Ability to work under pressure
- Strong adaptability & Stress tolerance
- Team work and good communication skills
- Strong aptitude for learning new technologies quickly