Application Support & Maintenance Engineer (Jo123456) Saudi Arabia
| Salary: | USD250 - USD300 per day + Negotiable |
Position : Application Support & Maintenance Engineer
Location: Riyadh - KSA
Starting time: ASAP
Duration: 2 years with renewable
Work Status : Resident, Single
Within this context, we are looking for a support & maintenance engineer based in Riyadh KSA able to fulfill the following objectives:
- Handle the Operation, Support and Maintenance of the various components in the issuance solution
- Work with the customer support and operation teams and solve any tickets and issues reported by the customer
- Respond to incidents in a timely manner and close any tickets with respect to SLA times for response and resolution
- Data collection and reporting to the management and the customer, periodically and on demand
- Perform system health checks and update the status to the team and customer if required
- Validate and deploy new software releases
- Monitor the system in proactive manner and foresee any possible issues along with proposing solution
- Perform preventive maintenance on the system
- Perform the tasks assigned by the support manager or team leader
- Obtain the support manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
- Ensure all support incidents and their resolutions are well documented in the local support portal
Degree in Computer science/engineering or related field
- Fluent in English (Written and Oral)
- At least 5 years of experience in related field/role
- Knowledge of the Arabic language is a plus
Skills (Must Have):
- Software development or support experience in enterprise technologies (J2EE, .NET, Web services)
- Experience in SQL development, Oracle experience
- Experience in working with IBM Websphere Application Server or similar enterprise application servers
- IT capabilities & knowledge (Windows, Linux)
- Basic scripting knowledge (DOS, Power Shell, Bash)
Skills (Nice to Have):
- Experience in Smart Card technology, personalization & cryptography concepts
- Basic knowledge in computer networks
- ITIL certified
Key competencies :
- Critical thinking and problem solving skills
- Ability to work under pressure
- Strong adaptability & Stress tolerance
- Team work and good communication skills
- Strong aptitude for learning new technologies quickly