Business Analyst w/ Veeva CRM ---100% REMOTE (HSMAD3121) Madison, Wisconsin
Top Madison client looking to hire a Senior Technical Business Analyst with previous Veeva CRM experience. Role is 100% remote.
Summary of Major Responsibilities
The Senior Technical Business Analyst is an active thought partner who contributes to shaping the technology demand among the Exact Sciences business community.
Essential Duties and Responsibilities
Work to elicit high-level requirements and capture business needs through dialogue with business sponsors. Clearly articulates and documents business requirements.
Translate business needs into requirements utilizing a structured process (gathering, analyzing, documenting, and managing change) to assess and recommend solutions based on cost vs benefit analysis and parallels to overall business strategy.
Maintain project requirements and scope.
Assess the risks of various solutions and prioritizes competing business demands.
Support project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
Develop test plans and assists in testing of software solutions. Facilitate and participate in user acceptance testing and end-user training.
Maintain documentation of changes and improved procedures.
Support various functional applications:
Review product design documentation to ensure that requirements are correct, unambiguous, and verifiable.
Assist in generating use cases/user stories to ensure that all functional requirements are captured.
Understand application configuration and clearly articulates how changes are made.
Monitor performance after implementation of changes to prevent recurrence of program operating problems and ensure efficiency of operation.
Research best practices, end-user needs, and presents option(s) and strategy for implementing changes.
Evaluate and understand current processes and workflows.
Manage ongoing relationship with business partner to drive satisfaction with IT.
Proactively provide process improvement recommendations within a quickly evolving company.
Proactively resolve customer satisfaction issues.
Work with outside vendors to deliver solutions; Monitor and manage vendor relationship and performance.
Provide leadership assistance to other analysts by modeling best-practices and approaches and serving as a coach to more junior colleagues.
Strong analytical skills, prioritization skills, business intuition, and organizational ability.
Excellent interpersonal and communication skills.
Ability to operate in a cross-cultural and complex matrix environment, and ability to build consensus across functions.
Adaptable, open to change, and able to work in ambiguous situations; ability to respond to new information or unexpected circumstances.
Capacity for decision making in complex scenarios and for holding one-self and others accountable to those decisions.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company’s Quality Management System policies and procedures.
Regular and reliable attendance.
Ability to work designated schedule.
Ability to work nights and/or weekends.
Ability to work on a mobile devise, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Bachelor’s degree in Business Management, Computer Science/MIS, healthcare-related science or related degree.
5+ years in a hands-on technical role implementing or supporting business applications specific to the business function this role supports through technical project management, systems development, or quality assurance.
3+ years of experience as a business analyst.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Authorization to work in the United States without sponsorship.
Preferred Qualifications
1+ years of experience operating under SDLC or other software-specific project management process.