Field Tech Support / Field Technician
Columbus, OH
3 Months CTH
$27 - $29/HR
Remote with some travel if needed onsite!
The position is listed as on-site since we do require on-site visits from time to time, but we encourage techs to complete as much remotely as possible.
Can reimburse mileage when traveling between offices.
Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
Configures workstations for new users and upgrades existing equipment and software.
Sets up and maintains network and telecommunication systems.
Troubleshoots LAN, server and connectivity issues.
Utilizes ticketing system, when necessary.
Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
Years Exp: 2 - 5.
Experience:
Relies on some experience to plan and accomplish tasks.
Leadership/Contributions:
May lead junior resources.
Technical Must Haves:
Can be a junior resource if they have tech knowledge
Service Now
Day 2 Day:
Taking tickets in Service Now
Escalating when needed
Network connectivity
Hardware replacements
Network changes
Cloud based products
Different types of hardware
Extras:
Personality is a big must have for this team- personable, willing to learn.
Interview Process:2 rounds: Virtual teams interview:
Looking to have someone start by 11/4 if possible.
To apply for this job, please complete the following 6 fields and we will immediately follow-up (* = required).
Signature Consultants is committed to providing reasonable accommodation to qualified individuals with physical and mental disabilities according to state and federal disability discrimination laws. If, because of a disability, you need assistance or a reasonable accommodation for any part of the employment process, please email hr@sigconsult.com or call 888-838-1020. Signature Consultants will partner with you in good faith to identify and implement a reasonable accommodation, if any, that is appropriate and consistent with its legal obligations.
Signature Consultants is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
EEO is the law: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
