Customer Service Advisor (ABSSW48) Chorley, England

Salary: GBP22500 - GBP22500 per annum

Custmer Service Advisor 

Permanent Role 

Salary £22,500

Hours Monday to Friday between 8am - 5pm 

We are seeking a hardworking individual with a positive attitude and the ability to pay close attention to detail to join the team as a Custmer Service Advisor / Administrator. 

Role Responsibilities

  • Manage the teams works on site and plan / schedule the allocated work
  • Re-allocate work and manage abortive visits
  • Responsible for administrating all aspects of the noticing / permitting process against respective legislation and respective codes of Practice.
  • Managing noticing against respective client systems and processes
  • Managing e-mails and communication from various clients and suppliers
  • Liaising with local authorities
  • Sending reports to relevant parties regarding permit progress / updates / registrations dealing with any other administrative duties as and when required
  • Chasing information, identifying issues or potential problems and escalating to the relevant Manager where appropriate
  • Ensuring that no charges are incurred in respect to the administration of Street works.

Desired experience:

  • Planning, scheduling, custmer service or a strong administration background
  • Experience in Microsoft Word and Excel
  • Excellent communication and time management skills
  • Strong organisational skills with the ability to work to tight deadlines
  • Ability to work using own initiative and within a team
  • Knowledge of Street works Legislation and relevant codes of Practice, although training will be given.