Customer Support Officer (ABSDepot2) Henley-In-Arden, England
| Salary: | GBP18000 - GBP23000 per annum |
Customer Support Officer
Due to continued growth, our client is currently seeking a Customer Support Officer to join their team based in Henley-In-Arden. The company provides Software Solutions to the Utilities sector, specialising in Telecoms. Working with a number of high profile companies in the UK, there are many opportunities for the right individuals to shine. Our client is a fast-growing, dynamic and forward-thinking business that are looking to expand their team and bring in new talent.
Based in their newly renovated offices in picturesque Henley in Arden, you’ll be part of a team that prides itself on it's can-do culture, creativity, and collaborative working. With day-to-day perks, flexible working and competitive packages, our client is committed to a workplace that supports individuals to achieve and become the best that they can be. You will never be bored here!
The Customer Support Officer will be responsible for day to day management of customer phone, email and ticket requests, interfacing with their Project and Operational teams.
The successful candidate will be responsible for 1st level incident management and troubleshooting of both industry standard and bespoke software operating platforms and payment terminal systems.
Responsible for performing daily checks on their technology platforms, reporting on outcomes and escalating issues.
Proactively working to improve internal processes, and identification of potential opportunities to replace or implement new solutions.
Requirements and General Skills:
- Professional and effective written and verbal communicator
- Have Intermediate excel and MS office skills
- Ability to work independently and as part of a team
- Ability to translate complex technical issues into plain English descriptions
- Experience working in IT support is desirable
Technical Skills:
- Understanding of basic IT & Network principles
- Proficient Microsoft Office, particularly in Excel & the use of pivot tables.
- Analytical problem-solving skills
- Customer service experience in the field or remote locations
- Experience in the Civil Engineering or Utilities Sector advantageous
If you are interested in finding out more, please apply today!