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IT Support Analyst

IT Support Analyst (ITSUPP1) Chorley, England

Salary: GBP29000 - GBP29000 per annum + + benefits

Our family-owned international client is currently looking to recruit an IT Support Analyst for a permanent position based in Central Chorley. With a leading presence around the world and a turnover of over £400 million +, this is an exciting opportunity to join a thriving global business.

Main Purpose of role

Initial tasks as an IT Support Analyst will be supporting all aspects of Core IT Systems and Network Infrastructure, supporting diverse locations across the UK, and a worldwide remote workforce 

Duties include, but are not limited to: -

  • Provide timely response to all incidents, outages and performance alerts
  • Recognise, identify and prioritise incidents in accordance with business requirements, organisational policies and operational impact
  • Collect and review performance reports for various systems, and report trends
  • Monitor and support a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, VoIP system, servers, storage, operating systems and core applications
  • Document all actions in accordance with standard company policies and procedures
  • Notify customer and third-party service providers of issues, outages and remediation status.
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Other duties as assigned

Person Specification

  • Excellent Windows 10 skills
  • Microsoft Office application support experience
  • Experience in Trend Micro software and appliance management would be advantageous
  • Experience of Microsoft Exchange 2010, Windows Server 2012r2, Active Directory, Microsoft System Centre Configuration Manager, VMWare and Microsoft Skype for Business beneficial
  • Good problem solving skills
  • Mobile device management and setup including Apple iOS
  • Must work well in a team as well as independently
  • Attention to detail and good time management skills
  • Must have excellent communication skills with the ability to communicate to none technical audience
  • Required to work occasionally outside of normal working hours
  • Flexibility to work remotely when needed
  • Bachelor’s degree or equivalent experience in related areas
  • Full driving licence
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