Customer Care Representative

Basingstoke (RG24)

Mon - Fri day shift

£15 per hour

Gi Group is recruiting on behalf of our client, a global life sciences company providing products and services used across scientific research, healthcare, and industrial laboratories. We are looking for a proactive and organised Customer Care Representative to join their team in Basingstoke (RG24).

Customer Care Representative Working hours

• Mon–Thurs: 09:00–17:00 (45-minute break)
• Friday: 09:00–15:30

Customer Care Representative Pay rate:

• £15 per hour

Customer Care Representative Location:

• Basingstoke, RG24 (office-based)

Customer Care Representative Key responsibilities

• Carry out general office duties including ordering supplies, maintaining record management systems, and basic bookkeeping.
• Prepare and produce invoices, reports, memos, letters, financial statements, and other documentation.
• File, retrieve, and maintain corporate documents, records, and reports.
• Open, sort, and distribute incoming correspondence (including emails and faxes).
• Draft responses to correspondence and route enquiries to the appropriate teams.

Customer Care Representative Skills & competencies

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Confident multi-tasker with good time management and ability to work independently.
• Highly organised with the ability to handle confidential information appropriately.
• Competent with MS Office applications, including Word, Excel, and PowerPoint.

Customer Care Representative Education & experience

• High school diploma or GED (required)
• 2–4 years’ relevant experience (required)

Interested?

Apply now with your CV, and we’ll be in touch to discuss the Customer Care Representative role and next steps.