Customer Service Assistant

Basingstoke RG24

Mon–Thu 09:00–17:00, Fri 09:00–15:30

Hybrid  4 days on site, 1 day WFH

 £15.00 per hour

10‑month contract

Gi Group are recruiting on behalf of our client for a Customer Service Assistant to support Clinical and Industrial customer accounts across the UK.

You will manage customer accounts, ensuring effective communication and timely resolution of delivery delays, technical queries and finance issues. You will work closely with internal teams to maintain high service levels and strong customer relationships.

• Location: Basingstoke, RG24 (hybrid – 4 days on site, 1 day WFH)
• Hours: Mon–Thu 09:00–17:00, Fri 09:00–15:30 (45‑minute break)
• Pay: £15.00 per hour
• Contract: 10 months initially

Customer Service Assistant Key Responsibilities:

• Maintain and update customer master data for accuracy and compliance
• Raise quotations, orders and schedule agreements
• Handle telephone and email enquiries, resolving queries and complaints
• Liaise with Distribution, Planning, Finance and Sales Operations to manage stock, pricing and payments
• Track deliveries via couriers and the SOLU website
• Manage a shared mailbox and support daily operational meetings
• Contribute to LOTIF targets and uphold health, safety and environmental standards

Customer Service Assistant Personal Attributes:

• Proven experience in a customer‑facing, team‑based role
• Highly organised with strong communication and problem‑solving skills
• Excellent attention to detail
• Intermediate to advanced Microsoft Word and Excel skills
• Experience in pharmaceutical customer service or with Eskay/Eskea systems is an advantage

If you want to join a friendly, fast-paced team and make a real difference as a Customer Service Assistant, apply now with Gi Group!