This position is no longer open for applications

The Bursar is responsible for overseeing all operations of the Student Accounts Office, ensuring the accurate and efficient processing of student financial transactions while maintaining compliance with federal, state, and institutional policies. This role plays a critical part in supporting student success by providing excellent customer service and financial guidance related to tuition, fees, and payment options. The Bursar works closely with departments such as Financial Aid, Registrar, Admissions, and Finance to ensure a seamless student experience.

Essential Duties and Responsibilities:

• Oversee the student billing process, ensuring accuracy and timeliness of tuition and fee assessments.
• Manage payment plans, third-party billing arrangements, and student account collections.
• Supervise the application of financial aid disbursements to student accounts in compliance with federal, state, and institutional regulations.
• Process student refunds in accordance with institutional policies and federal Title IV regulations.
• Ensure timely and accurate reporting and distribution of 1098-T tax forms to students.
• Oversee the handling of student payments, including online transactions, in-person payments, and other remittances.
• Monitor and enforce compliance with institutional, federal, and state regulations related to student accounts and loan programs.
• Develop and implement policies and procedures to improve the efficiency and effectiveness of student account operations.
• Provide exceptional customer service to students and families by addressing inquiries related to billing, financial aid disbursement, payment options, and account balances.
• Partner with the Financial Aid Office to ensure proper coordination of aid awards and disbursements.
• Supervise, train, and evaluate Student Accounts Office staff to ensure excellent service delivery and compliance.
• Collaborate with the Controller and other administrative departments to support financial reporting and audits.
• Implement best practices and innovative solutions for student account management, including technology enhancements and automation where applicable.
• Manage accounts receivable, including reviewing past-due accounts and coordinating collection efforts.
• Assist in budget preparation, financial forecasting, and reconciliation of student accounts-related transactions.
• Maintain accurate and confidential records of all student financial transactions.

Qualifications and Requirements:

• Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required. A Master’s degree is preferred.
• Experience: Minimum of 5 years of experience in student accounts, bursar operations, or a related financial management role, with at least 3 years in a higher education setting.
• Knowledge & Skills:
  • Strong understanding of student account management, including billing, collections, and payment processing.
  • Familiarity with federal and state regulations governing financial aid disbursement and student loans, including Title IV regulations.
  • Experience working with higher education financial systems such as Banner, Colleague, PeopleSoft, or similar platforms.
  • Strong analytical and problem-solving skills with attention to detail and accuracy.
  • Excellent leadership, communication, and customer service skills.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and financial reporting tools.

Preferred Qualifications:

• Experience implementing student financial systems or process improvements.
• Knowledge of best practices in tuition and fee structures, financial aid coordination, and student account collections.
• Experience in managing teams and providing professional development to staff.