HR Coordinator (SRO) Amman, Jordan

Save the Children is the world’s leading independent organisation for children. We work in 120 countries. We save children’s lives; we fight for their rights; we help them fulfil their potential.

We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives.

ROLE PURPOSE: The HR Co-ordinator will be expected to provide generalist and operational support in the areas of recruitment, learning and development, employee safeguarding, staff wellbeing and supporting line managers with performance management) In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.


Reports to: HR Director

Staff reporting to this post:

Direct: HR Officer

Budget Responsibilities: None

Role Dimensions: Save the Children currently responds to the Syria crisis from three different access (Jordan, Turkey and Iraq) points, with the intention of consolidating all Syria programming through a single Syria office based in Amman. The post-holder is a member of the Amman HR team and will be expected to support Area based HR teams in various aspects of generalist or operational support. He/she is accountable to the HR Director for the provision of effective and timely HR services that support programme delivery.


  • Work with line managers on HR planning ensuring that hiring plans are developed and recruitments are done in a timely manner.
  • Responsible for managing timely end-to-end recruitment processes to effectively support programme implementation.
  • Responsible for the accuracy of the national and international payroll process.
  • Responsible for implementing the induction programme “Passport to success” in Syria response office.
  • Responsible for maintaining standard tools for recruitment (job descriptions, interview questions, selection grids, panel recommendation etc).
  • Ensure that performance management process is properly understood by all staff and implemented consistently.
  • Support line managers to address underperformance i,e performance improvement plans and disciplinary sanctions.
  • Work with line managers to prioritize performance management and team development, ensuring proactive follow up on learning and development activities.
  • Support and follow up with Area HR team to address key HR actions outlined in the Management improvement plan.
  • Co-ordinate awareness sessions and implementation of employee safeguarding actions (Anti-harassment, PSEA, Code of Conduct and Safe call) ensuring these are proactively implemented for a safe working environment for all staff, volunteers and partners.
  • Co-ordinate Learning & Development activities and keeping a record of attendance records.
  • Work closely with the staff wellbeing committee on staff wellbeing issues impacting staff and ensure these issues are escalated to management as needed.
  • Provide generalist and operational HR support to line managers across a full range of people management issues.
  • Work with hiring/line managers to conduct job evaluation, grading and review job profiles as needed.
  • Co-ordinate internally and externally with other INGO;s on pay and benefits benchmarking exercises.
  • Upon request from management to participate in investigations and grievance cases.
  • Make use of all available policy, practice, checklists and guidelines (HR minimum standards, emergencies HR toolkits) and ensure Save the Children good practice is in place.
  • Ensure compliance with local regulations and labour law, Liaise with local labour authorities.
  • Comply with Save the Children policies and practice with respect to child safeguarding, Anti-harassment & Bullying, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.


  • Bachelor of Science Degree in Human Resources/ Business Management/ Administration or equivalent.
  • At least 3-5 years work experience in Human Resources, previous HR experience in INGOs is preferable.
  • Certification/accreditation in Human Resources.
  • Experience working in a fast paced large scale humanitarian response.
  • Previous experience in international organization is preferable.
  • Proven operational HR track-record - experience of providing generalist HR service to managers across a full range of HR issues.
  • Experience of working in remote management set up.
  • Ability to work independently, self-direct or at own initiative.
  • Customer service oriented approach for support to others.
  • Ability to work with tight deadlines, and a demanding workload.
  • Proven skills in handling and advising on complex people management issues.
  • Good facilitation skills and ability to deliver trainings and induction.
  • Strong communication (written and spoken), and interpersonal skills in English.
  • Experience in working with and supporting multicultural teams.


  • Ability to travel to area offices for the Syria response office.
  • Experience in staff capacity building.

We are interested in hearing from you if you have experience of working in a similar role in an emergency or you can demonstrate experience of working in similarly complex countries or environments (please outline this in your cover letter).

We offer candidates a competitive salary package which includes both medical insurance, accommodation and other benefits for the duration of their contract.

To apply, please send a covering letter along with up-to-date CV, in English to the link provided. Please note: due to the critical nature of this recruitment, applications will be reviewed as they are received and successful candidates contacted on an on-going basis.

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.