Workforce Planner (Req/559324) Gateshead, England
| Salary: | GBP32000 - GBP32000 per annum |
Workforce Planner
6 months FTC
£32,000 per annum + benefits
If you are looking to secure a new exciting career opportunity and being part of a professional company, then Search Consultancy have a role available for you within the Gateshead area.
Our client is looking for a Workforce planner to join their fast-paced operational business which is going through an exciting change period, they are ambitions to be market leaders in their field and are focused on delivering a first-class service delivery to their customers.
Your key responsibilities will be;
• Taking overall responsibility for capacity plans, FTE plans, attrition analysis and recruitment numbers
• Designing, implementing and distributing shift patterns and schedules for campaigns to fit client requirements, staffing and productivity targets
• Attending daily/weekly calls to present and discuss current resourcing position with internal stakeholders
• Providing required management information to allow business areas to manage holidays effectively
• Ensuring all technicians have a full schedule of work each day and are fully utilised to ensure maximum productivity
• Developing processes, tools and KPIs to control and optimise resource scheduling
• Ensuring all jobs are attended and completed within the required response time
• Working with departments to understand demands and resources
• Contacting field technicians to discuss tasks and where necessary re-prioritising workloads
• Using software to plan schedules and book in tasks
Minimum experience required;
• At least 3-year minimum experience in resource planning or experience of working in a service delivery team
• Experience with workforce management systems / highly advanced Excel skills
To apply please contact Lynne Strang on Lynne.Strang@search.co.uk