Customer Order Management Administrator – 6‑Month Contract (PAYE £13.49 per hour) Location: Peterborough (Hybrid – Full time 37.5 hours a week 3 days onsite per week, including one team day) Start Date: August 2026

Our client is looking for a Customer Order Management Administrator to join their busy team in Peterborough on a 6‑month contract. If you’re organised, accurate and enjoy keeping operations running smoothly behind the scenes, this role offers a great opportunity to build experience in a fast‑paced order management environment.

This hybrid position gives you a balance of home and office working, with three days onsite each week (including one collaborative team day), plus occasional workshops, audits and meetings.

What You’ll Be Doing

• Process customer orders with accuracy and speed.
• Allocate parts to orders within internal systems.
• Prepare export/shipping documentation to keep orders moving.
• Handle data entry including customer set‑ups and credit/debit updates.
• Create internal reports for the team.
• Maintain and cleanse data to ensure system accuracy.
• Spot process improvements and share ideas with your Supervisor.

What Success Looks Like

• 98% order entry accuracy
• 24 orders / 90 lines processed daily
• 85% of service requests completed within 4 hours
• Confidently supporting 14 countries
• Escalating issues quickly and keeping workflows smooth
• Contributing to continuous improvement

What You’ll Bring

• Experience in order management or strong transferable admin skills
• Confidence with repetitive tasks and high‑volume processing
• Solid MS Office skills
• Strong attention to detail and ability to follow established processes

Qualifications & Competencies

• Secondary education or equivalent experience
• Drives results – consistent, reliable performance
• Communicates effectively – clear and professional
• Customer focus – supporting positive outcomes
• Self‑development – eager to learn and grow
• Order life cycle knowledge
• Customer support understanding
• Order processing expertise