IT Service Desk / 1st Level Support (m/f/d) (2425) Wien, Österreich
Our employees are essential for our success. To ensure a smooth and pleasant day-to-day-work, we are searching for a communicative, committed and service-oriented colleague, to support our team in a growing business. In this role, you will be the first point of contact for all matters in the field of IT and support our users / colleagues in their day to day problems.
YOUR TASKS
- 1st level support for our users (single point of contact)
- Receive, process and / or forward all IT-related customer enquiries and error messages of the employees and partners of the company
- Escalation of complex enquiries to the correct contact person / support team
- Management of all incident- and request fulfillment-tickets throughout the whole life-cycle
- Support in the analysis and bug fixing processes as well as the constant communication with the users
- Installation of new HW / SW in the client area
- First level support for:
- Standard software (MS Office, Adobe etc.)
- Windows- and Mac OS clients
- Client hardware and printers
- Diverse applications (after initial training)
- Set up of new work stations: from user creation to the complete installation of PCs and telephones
- Support in the maintenance of the system documentation or the KEDB