Customer Service Representative (J200170224) Heidelberg, Melbourne, Australia
| Salary: | AUD29.59 - AUD29.59 per hour |
We are currently looking for a superstar customer service representative for our client located in Melbourne's North East.
This is a temp role which could rang from 1 month - 6 months, however it is highly likely you will be given ongoing work afterwards.
About the Company:
Our client has been established in Australia for over 20 years. They have grown from strength to strength so that today they are the largest and most experienced insurance repair company in Australia. Recently, they have expanded into New Zealand and have continued to build their reputation for exceptional service delivery.
They are driven to exceed the expectations of insurers and their end-clients. They reduce the life cycle of claims and the cost of repairs.
Our client is licensed in domestic and commercial building. Regardless of the size, type and location of the project, they can deliver.
About the role:
The Customer Service Officer is vital to the success of claims and will be the first point of contact for clients, customers and sub contractors. You will work closely with a number of key people to drive successful outcomes.
Duties:
- Responsible for answering high volume incoming phone calls, as well as making outbound calls as required to fulfil daily tasks
- Responsible for ongoing communication with numerous stakeholders such as home owners, Insurance companies and trades
- Articulate professional written and verbal correspondence to stakeholders and third parties
- Coordinate and process the lodgement of incoming claims via client specific portals and/or email
- General errands and ad-hoc duties as required in a busy office
The Ideal Candidate:
- Inbound call centre experience
- Attention to details
- Able to work in a fast paced, high volume environment
- Friendly, pro active & can do attitude
- Strong admin skills
- Previous insurance experience is highly regarded
- Be able to multi task and take initiative
If you hold the above skills and experience please apply today. This role is likely to start this week. Please note; due to high volume of applicants, only shortlisted candidates will be contacted.